Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Reading; On-site; GBP 14,000 - 25,000; Full time

Job summary

Join a vibrant and dynamic team as an Assistant General Manager at a renowned eating house in Reading. This role offers an exciting opportunity to lead a passionate team in delivering exceptional service and creating memorable dining experiences. With a focus on personal and professional growth, you will play a key role in driving operational excellence while embodying the values of continuous improvement. Enjoy competitive pay, generous tips, and a range of benefits designed to support your wellbeing and career progression. If you have a passion for hospitality and a knack for leadership, this is the perfect opportunity for you!

Benefits

£3,000 bonus opportunity

30% earnings access before payday

6-week training program

Free food allowance on shifts

50% discount at Wagamama

30% off other TRG brands

Internal progression opportunities

Kintsugi wellness access

Family-friendly policy

Financial wellbeing support

Qualifications

• Experienced hospitality manager with strong leadership skills.
• Passionate about food and customer service excellence.

Responsibilities

• Support the General Manager in leading the restaurant team.
• Inspire and motivate team members to deliver exceptional service.

Skills

Hospitality Management

Team Leadership

Communication Skills

Financial Performance Analysis

Budget Management

Problem Solving

Job description

Hospitality Operations Manager (Hiring Immediately), Reading

Client: Wagamama

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Wagamama, an eating house for the soul, with over 160 UK restaurants, is inspired by fast-paced Japanese ramen bars since 1992. We are seeking an Assistant General Manager to join our team and support our ongoing mission of nourishment.

The Role

As an Assistant General Manager, you will be a key part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You will embody our values, inspire and motivate your team to deliver exceptional service, and strive to exceed customer expectations. You should have a passion for people, food, and hospitality, and be driven to make positive changes.

Benefits

• Competitive salary with a £3,000 bonus opportunity per year and an average of £140 tips per week*
• Access up to 30% of your earnings before payday with Wagestream
• Dedicated 6-week training program
• £14 - £25 free Wagamama food allowance on every shift
• 50% discount at Wagamama and 30% off other TRG brands with family and friends
• Internal progression opportunities towards General Manager roles
• Kintsugi wellness access including counseling, cycle to work scheme, and discounted gym memberships
• Family-friendly policy with 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Financial wellbeing support including salary-based loans

What We Look For

• Experienced hospitality manager capable of leading a restaurant team positively in a fast-paced environment
• Strong communicator who engages in meaningful conversations with team members
• Understanding of restaurant financial performance and ability to identify opportunities
• Ability to manage budgets and labor costs
• Passionate leader focused on team performance and development
• Inspiring and engaging leadership style
• Problem solver with quick decision-making skills

The Wagamama Way

Our philosophy of 'Kaizen' or 'good change' drives us to constantly improve in all aspects—from our food to our community impact. We celebrate individuality, diversity, and personality over perfection, fostering a culture of trust, support, and open dialogue. We invite you to bring your true self to Wagamama and help us create a space where everyone can flourish.