Hospitality Manager — Lead a Dynamic Guest Experience

TOCA Social France; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Complimentary TOCA games!

Huge discounts on F&B

Free meal whilst on shift

Local retail & hospitality discounts!

Teammate Assistance Programme with up 

Great progression opportunities as we 

Job summary

TOCA Social is seeking a Hospitality Manager to lead and develop a diverse team at our Birmingham venue. You will ensure a safe, hospitable environment for over 300,000 annual guests and coach teammates to reach their full potential while delivering the highest standards of service.

Join a growing brand focused on competitive socialising and exceptional guest experiences, with a focus on team culture and operational excellence.

Qualifications

• 3 years+ experience in Hospitality or equivalent.
• 1-2+ years management experience in hospitality or competitive socialising.
• Ability to work flexible hours each week.
• WSET Level 2 (desired but not essential)

Responsibilities

• Being the ‘go-to’ for teammate support on shift.
• Managing teammates with excellent communication and embracing differences.
• Providing a safe and hospitable environment for all teammates and guests.
• Leading a diverse team and exceeding guest expectations.
• Coaching teammates to develop their skills and grow with the brand.
• Assisting with recruitment, onboarding, training and development of new teammates.
• Ensuring training and compliance with health, safety and food & drink guidelines.
• Maintaining presence on the venue floor to support guests and teammates.

Skills

Hospitality experience

People management

Flexible hours

Education

WSET Level 2

Job description

TOCA Social is seeking a Hospitality Manager to lead and develop a diverse team at our Birmingham venue. You will ensure a safe, hospitable environment for over 300,000 annual guests and coach teammates to reach their full potential while delivering the highest standards of service.

Join a growing brand focused on competitive socialising and exceptional guest experiences, with a focus on team culture and operational excellence.