Hospitality Champion: Guest Experience & Service

TOCA Social UK Limited; Birmingham; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

£12.71 per hour plus service charge

Complimentary TOCA games

Huge discounts on our F&B

Free meal whilst on shift

Local retail & hospitality discounts

Teammate Assistance Programme with on–

Great progression opportunities as we扩

Job summary

TOCA Social UK Limited, Birmingham, is seeking a Hospitality Champion to deliver memorable guest experiences in a fast-paced, fun environment. You’ll greet guests, take orders, deliver food and drinks, and guide guests through their journey with TOCA’s standards.

Hours are 10–15 per week with flexible evenings and weekends. Training across departments supports career progression as the venue grows and opportunities expand.

Qualifications

• A punctual and reliable individual with a great attitude and work ethic.
• A quick learner with the ability to work under pressure in a fast paced environment.
• Passionate about delivering top quality experiences.
• A willingness and desire to make people happy and deliver genuine and memorable experiences.
• Someone who is ready to roll up their sleeves and get stuck in and help out other departments and teammates.

Responsibilities

• Greeting & supporting guests through their journey to provide a best in class experience.
• Taking guest orders, delivering food and drinks and checking in with guests.
• Conducting box demo’s and delivering steps of service to the TOCA Social standards.
• Handling guest enquiries and bookings in person and via phone and upselling where possible.
• Managing our cloakroom and boot room as needed.
• Walking guests through our F&B offering and making recommendations.
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner.
• Ensuring guest facing areas are clean and presentable at all times.
• Assisting guests with transactions in an efficient and timely manner, being accountable for all transactions.
• Proving clear and concise communication to teammates to minimise disruption to guests.
• Ensuring all items/stock are replenished and available to guests.
• Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
• Following all health & safety and allergy procedures.
• Providing basic tech troubleshooting.
• Being flexible in covering a range of duties in line with business needs when required.

Skills

Punctual reliability

Fast-paced

Customer experience

Positive attitude

Team collaboration

Job description

TOCA Social UK Limited, Birmingham, is seeking a Hospitality Champion to deliver memorable guest experiences in a fast-paced, fun environment. You’ll greet guests, take orders, deliver food and drinks, and guide guests through their journey with TOCA’s standards.

Hours are 10–15 per week with flexible evenings and weekends. Training across departments supports career progression as the venue grows and opportunities expand.