Hospitality & Guest Experience Leader

TOCA Social UK Limited; Birmingham; Hybride; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Complimentary TOCA games!

Huge discounts on our F&B

Free meal whilst on shift

Local retail & hospitality discounts!

Teammate Assistance Programme with 
c​

Great progression opportunities as we

Résumé du poste

TOCA Social UK Limited is seeking a proactive Hospitality Manager for our venue in Birmingham. You will lead a diverse team to deliver memorable guest experiences, while maintaining high standards of service and safety on shift.

You will manage scheduling, coach teammates, and collaborate with department leaders to drive guest satisfaction, with a focus on our 300,000+ annual guest flow and the TOCA culture.

Qualifications

• 3+ years experience in Hospitality or equivalent.
• 1-2+ years management experience in hospitality or competitive socialising.
• Ability to work flexible hours each week.
• WSET Level 2 is desirable but not essential.

Responsabilités

• Be the go-to on shift for teammate support and guest needs.
• Lead and coach a diverse team to deliver exceptional guest experiences.
• Assist with recruitment, onboarding, and training of teammates.
• Ensure health and safety and food & beverage guidelines are followed.
• Schedule teammates effectively and adapt to seasonal labour changes.
• Maintain a warm, visible presence on the venue floor.

Connaissances

People management

Leadership

Guest experience

Communication

Flexibility

Formation

WSET Level 2

Description du poste

TOCA Social UK Limited is seeking a proactive Hospitality Manager for our venue in Birmingham. You will lead a diverse team to deliver memorable guest experiences, while maintaining high standards of service and safety on shift.

You will manage scheduling, coach teammates, and collaborate with department leaders to drive guest satisfaction, with a focus on our 300,000+ annual guest flow and the TOCA culture.