Guest Experience Champion—Fast-Paced Dining & Football Fun

TOCA Social; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

£12.71 per hour plus service charge!

Complimentary TOCA games!

Huge discounts on our F&B

Free meal whilst on shift

Local retail & hospitality discounts!

Teammate Assistance Programme with acc

Great progression opportunities as we扩

Job summary

TOCA Social in Birmingham is hiring a Hospitality Champion to deliver a best-in-class guest experience across our dining and football-inspired concept.

You will greet guests, take orders, deliver food and drinks, upsell where possible and guide guests through their journey with a can-do attitude. This role supports multiple departments as needed and offers training to aid career progression.

Qualifications

• Punctual and reliable with great attitude.
• Learns quickly and can work under pressure.
• Passionate about delivering top quality experiences.
• Willing to make people happy and create memorable moments.
• Enjoys rolling up sleeves and helping teammates.

Responsibilities

• Greet and support guests through their journey to deliver a best-in-class experience.
• Taking guest orders, delivering food and drinks and checking in with guests.
• Conducting box demos and delivering steps of service to TOCA Social standards.
• Handling guest enquiries and bookings in person and via phone and upselling where possible.
• Managing our cloakroom and boot room as needed.
• Walking guests through our F&B offering and making recommendations.
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner.
• Ensuring guest facing areas are clean and presentable at all times.
• Assisting guests with transactions in an efficient and timely manner, being accountable for all transactions.
• Proving clear and concise communication to teammates to minimise disruption to guests.
• Ensuring all items/stock are replenished and available to guests.
• Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc.
• Following all health and safety and allergy procedures.
• Providing basic tech troubleshooting
• Being flexible in covering a range of duties in line with business needs when required

Skills

Punctual

Reliable

Fast-paced

Customer-focused

Team player

Job description

TOCA Social in Birmingham is hiring a Hospitality Champion to deliver a best-in-class guest experience across our dining and football-inspired concept.

You will greet guests, take orders, deliver food and drinks, upsell where possible and guide guests through their journey with a can-do attitude. This role supports multiple departments as needed and offers training to aid career progression.