Hospitality Experience Lead — Team & Guest Champion

TOCA Social; Birmingham; Sur place; GBP 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Complimentary TOCA games!

Huge discounts on F&B

Free meal on shift

Local retail & hospitality discounts

Teammate Assistance Programme withfree

Great progression opportunities as we扩

Résumé du poste

TOCA Social Birmingham is seeking a Hospitality Manager to lead a lively, guest-focused team and deliver memorable experiences. You will oversee teammates, coaching and developing staff while maintaining high standards of service and safety.

Reporting to the Deputy/General Manager, you’ll drive scheduling, onboarding and continuous improvement across operations, ensuring the venue remains a vibrant, inclusive place for guests and colleagues alike.

Qualifications

• 3 years+ experience in Hospitality or equivalent.
• 1-2+ years management experience in hospitality or competitive socialising.
• Ability to work flexible hours each week.
• WSET Level 2 (desirable but not essential)

Responsabilités

• Be the go-to for teammate support on shift.
• Manage teammates with strong communication and inclusivity.
• Provide a safe, hospitable environment for teammates and guests.
• Lead a diverse team and exceed guest expectations.
• Coach teammates and develop their skills for growth with the brand.
• Assist with recruitment, onboarding, and training of new teammates.
• Ensure health & safety and food & drink guidelines are followed.
• Maintain presence on the venue floor to support guests and teammates.

Connaissances

Communication skills

Leadership

People management

Coaching

Scheduling

Flexibility

Formation

WSET Level 2

Description du poste

TOCA Social Birmingham is seeking a Hospitality Manager to lead a lively, guest-focused team and deliver memorable experiences. You will oversee teammates, coaching and developing staff while maintaining high standards of service and safety.

Reporting to the Deputy/General Manager, you’ll drive scheduling, onboarding and continuous improvement across operations, ensuring the venue remains a vibrant, inclusive place for guests and colleagues alike.