Hospitality Manager, Bullring Birmingham

TOCA Social; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Complimentary TOCA games!

Huge discounts on F&B

Free meal on shift

Local retail & hospitality discounts

Teammate Assistance Programme withfree

Great progression opportunities as we扩

Job summary

TOCA Social Birmingham is seeking a Hospitality Manager to lead a lively, guest-focused team and deliver memorable experiences. You will oversee teammates, coaching and developing staff while maintaining high standards of service and safety.

Reporting to the Deputy/General Manager, you’ll drive scheduling, onboarding and continuous improvement across operations, ensuring the venue remains a vibrant, inclusive place for guests and colleagues alike.

Qualifications

• 3 years+ experience in Hospitality or equivalent.
• 1-2+ years management experience in hospitality or competitive socialising.
• Ability to work flexible hours each week.
• WSET Level 2 (desirable but not essential)

Responsibilities

• Be the go-to for teammate support on shift.
• Manage teammates with strong communication and inclusivity.
• Provide a safe, hospitable environment for teammates and guests.
• Lead a diverse team and exceed guest expectations.
• Coach teammates and develop their skills for growth with the brand.
• Assist with recruitment, onboarding, and training of new teammates.
• Ensure health & safety and food & drink guidelines are followed.
• Maintain presence on the venue floor to support guests and teammates.

Skills

Communication skills

Leadership

People management

Coaching

Scheduling

Flexibility

Education

WSET Level 2

Job description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham, Westfield White City, Dallas, Mexico and Guatemala!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!

Job Overview

At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our Hospitality Managers are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.

Location: TOCA Social, 11 St Martin's Walk, Birmingham B5 4BU

Reports to: Deputy / General Manager

Role Scope & Responsibilities:

Some of your responsibilities will include:

• Being the ‘go-to’ for teammate support whenever on shift
• Managing Teammates with excellent communication skills (written & verbal) and embracing Teammate and guest differences
• Providing a safe and hospitable environment for all Teammates and over 300,000+ annual guests
• Leading a diverse and dynamic team whilst anticipating and exceeding the needs of our guests
• Creating a ‘Greatest Of All Time’ team culture
• Providing coaching to Teammates and developing their skills to allow them to reach their full potential and growth with the brand
• Working with leaders to ensure accurate scheduling of Teammate whilst anticipating seasonal labour changes
• Leading from the front to create a best in class Guest experience and supporting Teammates in following consistent Steps of Service
• Assist with recruitment, onboarding, training and development of new Teammates
• Empowering Teammates to surpass Guest expectations
• Ensuring training and compliance within health and safety and food and drink guidelines

• Having a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed whilst having a warm and friendly disposition.
• Completing preventative maintenance checks, including daily walk-throughs to inspect and elevate improvements
• Ability to resolve issues with grace and empathy, focussed on always finding the best outcome for all guests

Qualifications & Experience:

• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
• 3 years + experience in Hospitality or equivalent
• 1-2 + years management experience in hospitality or competitive socialising.
• Ability to work flexible hours each week
• WSET Level 2 (desired but not essential)

Benefits:

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• Competitive salary
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!