Hospitality Manager

Focus Resourcing; South Benfleet; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Bonus

Job summary

Focus Resourcing Limited is seeking a Sales Operations Manager to lead a team of 18 catering drivers and sales staff in a hands-on capacity. The role focuses on achieving daily targets, growing the customer base, and driving opportunities, with a Monday–Friday, 7:00am–3:30pm schedule.

You will be out on deliveries with the team, briefing and supporting daily activities, and ensuring safety and process compliance while recruiting and covering holidays as needed.

Qualifications

• Face-to-face sales experience preferred.
• Strong communication and excellent customer service.
• Proven team management experience is essential.
• Catering/hospitality experience is desirable.
• Organised, calm under pressure, proactive.

Responsibilities

• Oversee a team of 18 Catering Drivers and Sales Assistants.
• Brief staff for the day ahead and at day end.
• Join deliveries with the team to learn areas and customer base.
• Build and monitor sales through face-to-face interactions.
• Ensure staff follow safety rules and company procedures.
• Organise team holiday rota and manage absence coverage.

Skills

Face-to-face sales

Communication skills

Customer service

Team management

MS Excel

MS Word

Outlook

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Sales Operations Manager required to join an established business in what will be a hands‑on role, managing a team of 18 Catering Drivers, ensuring daily targets are achieved, growing the customer base and opportunities. Salary is £40,000, plus bonus. Working hours are Monday - Friday, 7.00am - 3.30pm.

Duties:

• Oversee a team of 18 Catering Drivers, Sales Assistants
• Brief staff for the day ahead and at the end of each day
• Out on the deliveries with the team learning the areas and core customer base
• Build and monitor sales through face to face interaction
• Ensure staff follow safety rules and company procedures
• Organise team holiday rota
• Manage and monitor absence, arranging appropriate coverage using internal covers or personal intervention
• Manage complaints
• Assist with recruitment for the team

Benefits:

• £40,000 per annum
• Healthy and achievable bonus

Experience required:

• Previous face to face experience, ideally in a sales target driven capacity
• Confident communication skills, excellent customer service experience
• Team management experience is essential
• Catering, hospitality experience is desirable
• A motivated, and positive individual, with get up and go!
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
• PC literate with Microsoft Excel, Word and Outlook skills