Genuine Dining - Support Operations Manager

The Genuine Dining Co.; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

The Genuine Dining Company is seeking a Support Operations Manager to join our London team. This full-time, permanent role focuses on maintaining high standards across multiple contracts, ensuring food quality, service excellence, and compliance while supporting site leaders.

You will collaborate with Operations Managers and site teams, lead projects, implement best practices, and drive continuous improvement to enhance client satisfaction and financial performance.

Qualifications

• Experience as General Manager in contract catering or hospitality.
• Strong relationship management and stakeholder communication.
• Deep understanding of food service and hospitality standards.
• Strategic, hands-on problem solver with focus on customer experience.

Responsibilities

• Projects and Continuous Improvement: implement new systems, processes, and best practices; share initiatives; measure impact of new ideas across contracts.
• Operational Support: assist multiple sites/contracts and ensure delivery of standards; support General Managers and site teams to deliver excellence.
• Quality, Standards & Compliance: ensure compliance with legal and company requirements; support audits and risk assessments; uphold brand standards.

Skills

General Manager experience

Stakeholder communication

Hospitality standards

Strategic thinker

Customer service focus

Job description

Genuine Dining - Support Operations Manager

• Full-time
• Employment Type: Permanent
• Salary: Up to £50,000

About Genuine Dining:

At The Genuine Dining Company, we believe that great food brings people together — and so should great workplaces. We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafés, and retail spaces. Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams. Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.

Overview of role:

This role is integral to ensuring our sites consistently deliver exceptional food, service, compliance, and financial performance while maintaining the highest standards of client satisfaction.

Working closely with Operations Managers, Site Managers, and support functions, you will provide operational guidance, project support, and hands‑on assistance across multiple catering contracts. The successful candidate will be a strong communicator, capable of building relationships with clients and teams while driving continuous improvement throughout the business.

Main Responsibilities:

Projects and Continuous Improvement

• Assist with implementation of new systems, processes, and best practices.
• Share successful initiatives and best practice across contracts.
• Drive, track and measure the impact of new initiatives innovation

Operational Support

• Support multiple sites or contracts, ensuring consistent delivery of operational standards.
• Support General Managers and site teams to deliver excellence across all areas.

Quality, Standards & Compliance

• Ensure all services comply with legal, regulatory, and company requirements.
• Support the team onsite to ensure the highest standards of food quality, presentation, and service across all operations.
• Support internal audits, risk assessments, and continuous improvement initiatives.
• Uphold The Genuine Dining Company’s brand and reputation at every level.

Skills & Attributes

• Proven experience in a General Manager role within contract catering or hospitality.
• Excellent relationship management and stakeholder communication skills.
• Strong understanding of food service, client catering, and hospitality standards.
• Strategic thinker with a hands‑on, solution‑focused approach.
• Professional, credible, and confident.
• Passionate about delivering outstanding service and customer experience.

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