Hospitality Manager

Meridian Business Support; Lowestoft; On-site; GBP 30,000; Full time

Job summary

A leading healthcare provider in Lowestoft is seeking a Hospitality Manager to oversee hospitality operations, ensuring high-quality service and compliance with regulations. The ideal candidate will have experience in hospitality management, strong communication skills, and a commitment to enhancing resident experiences. This role offers a salary of £30,000 per annum.

Qualifications

• Proven experience in hospitality management, ideally in a care home or hotel setting.
• Knowledge of relevant laws and regulations, including health and safety legislation.

Responsibilities

• Oversee hospitality operations ensuring quality service delivery.
• Manage the hospitality budget to meet revenue targets.
• Ensure compliance with regulations and health standards.

Skills

People management

Communication skills

Organizational skills

Motivational skills

Job description

Overview

Hospitality Manager – £30,000 per annum – Lowestoft, Suffolk

Meridian Business Support is currently recruiting for a Hospitality Manager for a national private healthcare provider in the Lowestoft area of Suffolk.

As the Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a healthful food service and an engaging activities programme, to ensuring housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, such as employment and health and safety legislation, come and join our friendly, family-oriented care home.

Key duties and responsibilities

• Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for quality meals on time.
• Develop engaging activities promoting residents' interests, fun, and well-being.
• Maintain a top-notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

• Previous experience with a hospitality background—preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families on a regular basis.
• Organisational skills with good time keeping.