Hospitality Manager

Quantum; Bushey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A not-for-profit care organization in the United Kingdom is seeking a Hospitality Manager to deliver high-quality hospitality services for residents. Responsibilities include managing the hospitality function, organizing services, and ensuring compliance with cleanliness standards. Candidates should have NVQ Level 4 in Hospitality Management and a minimum of three years' experience in a similar role. The position offers competitive salaries and career development opportunities.

Benefits

Competitive salaries

Career development opportunities

In-house training from day one

Free Employee Assistant Programme

Company Pension Scheme

Free DBS check

Retail discounts

Qualifications

• Minimum of 3 years' experience in a similar role within a residential or hospitality industry.
• Ability to maintain high standards of cleanliness and hygiene.
• Experience in managing training and standards for staff.

Responsibilities

• Ensure residents receive an exceptional hospitality experience.
• Organise hospitality services based on resident needs.
• Manage the staffing and rota for housekeeping and catering.
• Monitor meal time experiences to ensure quality.
• Ensure compliance with cleanliness and hygiene regulations.

Skills

Exceptional customer service

Team management

Understanding of hospitality standards

Education

NVQ Level 4 in Hospitality Management

NVQ Level 4 in Health and Social Care

Job description

Overview

Quantum Care is a not-for-profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy everyday living in our Homes.

An exciting opportunity has arisen for a Hospitality Manager to work collaboratively with colleagues to ensure the hospitality function of the Home is to a high standard and ensuring our residents receive a high quality, personally-centred hospitality service that fits within the QC vision and values.

Responsibilities

• Ensure that all residents are provided with an exceptional environment to live in and an experience that meets and exceeds their needs and expectations.
• Organise a planned programme of hospitality related services in accordance with the requirements of the residents at the Home liaising with team members and residents.
• Organise and manage the rota for Housekeeping (including laundry), maintenance and catering services and ensure the correct staffing level and deployment of team members across the Home to meet full expectations of our residents.
• Monitor the meal time experience and work closely with the Residents and Staff to ensure the delivery of a fine dining experience in a timely and efficient manner collaboratively with the Facilities Department to ensure the Home is maintained to a high standard.
• Keep to evidence compliance with all external regulators of cleanliness and hygiene throughout the home.

Requirements

• Work closely with the Chef Manager to ensure the food service experience meets the highest standards.
• Ensure that all maintenance and repairs are addressed promptly.
• Ensure that all records relating to maintenance checks (internal and external) are maintained.
• Ensure the housekeeping function is effective, efficient, and maintains high standards.
• NVQ Level 4 or above in Hospitality Management (or equivalent).
• NVQ Level 4 or above in Health and Social Care (or equivalent) is desirable.
• Minimum 3 years' experience in the same or similar role within residential, hotel/hospitality industry.
• Experience in managing training and setting standards for all staff managed under the housekeeping and catering services.

Benefits

• Competitive salaries.
• Career development opportunities and recognition of career milestones.
• First class in house training provided from day one.
• Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
• Company Pension Scheme (after 1 year of service).
• Free DBS check.
• Access to retail discounts and offers.