Hospitality Manager

Avery Healthcare; Bagshot; On-site; GBP 25,000 - 35,000; Full time

Job summary

Avery Healthcare is seeking a dedicated Hospitality Manager to lead nonclinical services in a luxury care home. The role involves ensuring high standards in customer service, housekeeping, and resident engagement. Candidates should have management experience and a background in healthcare or hospitality.

Qualifications

• Previous experience in a management/supervisory role.
• One to two years’ experience in a similar role in healthcare, restaurants or hotels.
• Understanding of the Hotel & Care industry standards.

Responsibilities

• Deliver customer-centric experience and manage nonclinical services.
• Maintain high standards in hospitality including cleanliness and service.
• Plan and prioritise work to support team effectiveness.

Skills

Management

Customer Service

Team Coordination

Job description

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At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Hospitality Manager. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus is on delivering a customer-centric experience at Avery while ensuring that residents’ needs are fully integrated and supported. Overseeing and effectively managing all areas of the home that are nonclinical and care-related to include food and beverage services, housekeeping, activities/events and reception

Other responsibilities will include:

• Ensure that effective working practices to deliver high standards of service are adopted within all areas of hospitality including activities/events, housekeeping, food and beverage services and reception
• Maintain high standards of cleanliness and aesthetics throughout the home environment including the garden and outdoor areas
• Follow the Standard Operating Procedures to consistently deliver Averys brand standards throughout the home
• Ensure that all work is planned, prioritised and delegated effectively to accommodate the resource and skill base of the team

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must have:

• Previous experience in a management/supervisory role
• One to two years’ experience in a similar role and experience of working in healthcare, restaurants or hotels
• Understanding of the Hotel & Care industry standards, policies and procedures

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.

• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.