Hospitality Manager

Topgolf; Watford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the hospitality sector, Topgolf, is seeking a Team Leader for Bayhosts in Watford. This role involves managing daily operations, leading a team, and ensuring exceptional guest experiences. The ideal candidate will have previous experience in hospitality, strong leadership skills, and a commitment to outstanding service.

Benefits

33 days leave (inclusive of bank holidays)

Continuous professional development

Food and Beverage discounts

Discounted use of Topgolf for friends and family

Qualifications

• Prior experience in hospitality or guest service.
• Strong leadership and team management skills.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts.
• Oversee day-to-day operations ensuring service quality.
• Implement company policies to uphold service standards.

Skills

Leadership

Communication

Team Management

Attention to detail

Tools

Point-of-sale (POS) systems

Job description

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• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Critical Skills & Experience Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

In return we offer

• 33 days leave (inclusive of bank holidays)
• Continuous professional development in a fast-growing company
• Food and Beverage discounts
• Discounted use of Topgolf, extending to friends and family
• Salary Range £25,820- £27,820+ up to 10% bonus

You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation'.As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.