Hospitality Learning Coach - FOH & BOH

Matchtech; Leicester Forest East; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days' annual leave

Health cash plan and wellbeing support

Pension with employer matching

Job summary

Our client, a leading education and training provider, is seeking a Hospitality Learning Coach on a permanent basis. The role focuses on coaching learners in hospitality and helping them achieve apprenticeship standards.

The coach will work across front of house and back of house areas, plan engaging sessions, monitor progress and maintain records, while building strong relationships with learners and employers.

Qualifications

• Experience in front of house and back of house hospitality operations.
• NVQ Level 2 in Hospitality or an equivalent qualification.
• Strong communication, organisation and self-motivation skills.
• Ability to work autonomously in high-demand environments and manage competing priorities.
• Understanding of workplace learning or an education environment would be advantageous.

Responsibilities

• Coach learners in their workplace, supporting the development of hospitality knowledge, skills and behaviours.
• Work with learners across front of house and back of house environments, including food and beverage, reception, housekeeping and food production.
• Support learners to meet the requirements of their hospitality apprenticeship standard.
• Plan and deliver engaging training and coaching sessions tailored to individual learning needs.
• Monitor learner progress, provide constructive feedback and maintain accurate records.
• Build positive relationships with learners, employers and internal education teams.
• Work effectively towards targets and deadlines while maintaining high standards of learner support.
• Contribute to an inclusive, supportive and progressive learning environment.

Skills

Communication skills

Organisational skills

Self-motivation

Education

NVQ Level 2 in Hospitality

Level 3 teaching qualification

NVQ Level 3 in Professional Cookery or Hospitality Supervision

BTEC Level 3 in Hospitality Management

Job description

Our client, a leading education and training provider, is seeking a Hospitality Learning Coach for a permanent position. This role is suited to an experienced hospitality professional who can use their industry knowledge to coach learners and support them in achieving their apprenticeship standards.

Key Responsibilities

• Coach learners in their workplace, supporting the development of hospitality knowledge, skills and behaviours
• Work with learners across front of house and back of house environments, including food and beverage, reception, housekeeping and food production
• Support learners to meet the requirements of their hospitality apprenticeship standard
• Plan and deliver engaging training and coaching sessions tailored to individual learning needs
• Monitor learner progress, provide constructive feedback and maintain accurate records
• Build positive relationships with learners, employers and internal education teams
• Work effectively towards targets and deadlines while maintaining high standards of learner support
• Contribute to an inclusive, supportive and progressive learning environment

Job Requirements

• Experience in both front of house and back of house hospitality operations
• Hotel and housekeeping experience is desirable
• Relevant vocational experience in food and beverage, food production, reception, housekeeping, beverage service or hospitality team leadership
• NVQ Level 2 in Hospitality or an equivalent qualification
• Strong communication, organisation and self-motivation skills
• Ability to work autonomously in high-demand environments and manage competing priorities
• Commitment to supporting learners and helping others fulfil their potential
• Understanding of workplace learning or an education environment would be advantageous

Desirable Qualifications and Experience

• Level 3 teaching qualification
• NVQ Level 3 in Professional Cookery or Hospitality Supervision
• BTEC Level 3 in Hospitality Management
• Experience working in a work-based learning, training or education environment

Benefits

• Full training for new Learning Coaches, with support towards achieving a teaching qualification
• Continuing professional development to support occupational expertise
• 25 days' annual leave, increasing with service, plus an additional day for a birthday
• Holiday purchase scheme, flexible working and flexi-time options
• Health cash plan, virtual GP service and wellbeing support
• Enhanced sickness pay and family benefits
• Pension scheme with employer matching up to 5%, plus life assurance
• Recognition awards, long-service rewards and religious bank holiday swap options

Inclusion and Belonging

Our client is committed to creating a diverse, inclusive and equitable workforce where everyone feels a sense of belonging. The organisation welcomes people from all backgrounds and values the experience and perspectives they bring to the learning community.