Hospitality Learning Coach - FOH & BOH

Matchtech; Leicester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days' annual leave

Pension scheme

Flexible working

Wellbeing support

Job summary

Matchtech is supporting a leading education and training provider in recruiting a Hospitality Learning Coach for a permanent role. You’ll coach learners in workplace settings, across front of house and back of house functions, including food & beverage, reception, housekeeping and food production, helping them meet apprenticeship standards.

You’ll plan and deliver engaging training, monitor progress, and maintain accurate records while building strong relationships with learners, employers and

Qualifications

• Experience in front of house and back of house hospitality operations.
• Relevant vocational experience in food & beverage, reception, housekeeping or hospitality supervision.
• Strong communication, organisation and self-motivation.

Responsibilities

• Coach learners in the workplace, developing knowledge, skills and behaviours.
• Support learners to meet apprenticeship standards across hospitality environments.
• Plan and deliver engaging sessions tailored to learning needs.
• Monitor progress, provide constructive feedback and maintain records.
• Build positive relationships with learners, employers and education teams.
• Help learners work toward targets while upholding high learner-support standards.
• Contribute to an inclusive, supportive learning environment.

Skills

Hospitality operations

Coaching learners

Communication

Organisation

Autonomy

Education

NVQ Level 2 in Hospitality

Level 3 teaching qualification

NVQ Level 3 in Hospitality (desirable)

Job description

Our client, a leading education and training provider, is seeking a Hospitality Learning Coach for a permanent position. This role is suited to an experienced hospitality professional who can use their industry knowledge to coach learners and support them in achieving their apprenticeship standards.

Key Responsibilities:

• Coach learners in their workplace, supporting the development of hospitality knowledge, skills and behaviours
• Work with learners across front of house and back of house environments, including food and beverage, reception, housekeeping and food production
• Support learners to meet the requirements of their hospitality apprenticeship standard
• Plan and deliver engaging training and coaching sessions tailored to individual learning needs
• Monitor learner progress, provide constructive feedback and maintain accurate records
• Build positive relationships with learners, employers and internal education teams
• Work effectively towards targets and deadlines while maintaining high standards of learner support
• Contribute to an inclusive, supportive and progressive learning environment

Job Requirements:

• Experience in both front of house and back of house hospitality operations
• Hotel and housekeeping experience is desirable
• Relevant vocational experience in food and beverage, food production, reception, housekeeping, beverage service or hospitality team leadership
• NVQ Level 2 in Hospitality or an equivalent qualification
• Strong communication, organisation and self-motivation skills
• Ability to work autonomously in high-demand environments and manage competing priorities
• Commitment to supporting learners and helping others fulfil their potential
• Understanding of workplace learning or an education environment would be advantageous

Desirable Qualifications and Experience:

• Level 3 teaching qualification
• NVQ Level 3 in Professional Cookery or Hospitality Supervision
• BTEC Level 3 in Hospitality Management
• Experience working in a work-based learning, training or education environment

Benefits:

• Full training for new Learning Coaches, with support towards achieving a teaching qualification
• Continuing professional development to support occupational expertise
• 25 days' annual leave, increasing with service, plus an additional day for a birthday
• Holiday purchase scheme, flexible working and flexi-time options
• Health cash plan, virtual GP service and wellbeing support
• Enhanced sickness pay and family benefits
• Pension scheme with employer matching up to 5%, plus life assurance
• Recognition awards, long-service rewards and religious bank holiday swap options

Inclusion and Belonging:

Our client is committed to creating a diverse, inclusive and equitable workforce where everyone feels a sense of belonging. The organisation welcomes people from all backgrounds and values the experience and perspectives they bring to the learning community.

If you have a strong hospitality background and are passionate about training, coaching and helping others develop their careers,