Hospitality Leader: Guest Experience & Operations

Duck & Waffle; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Highly competitive salary

Food & drink discount (Sushi Samba & 2

28 days holiday

Complimentary breakfast and dinner on‑

Wagestream - earned wage access

Cycle to Work

Refer-a-Friend bonus

Employee of the Month

Ongoing training and career growth

Pension with employer contributions

Annual staff awards

Job summary

Duck & Waffle is seeking an experienced Assistant General Manager to join the Front of House leadership team. You will oversee the restaurant, bar and lounge, delivering outstanding guest experiences and supporting overall operations.

The role requires a hands-on, energetic leader with a passion for hospitality. You will drive sales, manage budgets, mentor staff and ensure compliance with licensing, health & safety, and company policies.

Qualifications

• Minimum 7 years hospitality experience, including at least 4 years in a management role.
• Personal Licence holder mandatory.
• Experience in a high-volume, fast-paced hospitality environment.
• Proven ability to lead, coach, develop and motivate teams.
• Passion for delivering exceptional guest experiences.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and financial acumen.
• Knowledge of employment law, licensing regulations, health & safety, and fire safety requirements.
• Familiarity with company policies and ensuring team compliance.
• Certifications including Food Safety and Alcohol Awareness.

Responsibilities

• Oversee day-to-day operations of the restaurant, bar, and lounge with a focus on service standards and operational excellence.
• Drive sales growth, achieve financial targets, and develop team members.
• Maintain high standards across all aspects of the business and build strong relationships with guests, employees and suppliers.
• Lead by example, inspire the team and create an environment where guests and colleagues thrive.

Skills

Hospitality management

Leadership

Communication

Financial acumen

Employment law

Food safety

Alcohol awareness

Personal licence

High-volume operations

Job description

Duck & Waffle is seeking an experienced Assistant General Manager to join the Front of House leadership team. You will oversee the restaurant, bar and lounge, delivering outstanding guest experiences and supporting overall operations.

The role requires a hands-on, energetic leader with a passion for hospitality. You will drive sales, manage budgets, mentor staff and ensure compliance with licensing, health & safety, and company policies.