Groups Admin & Billing Specialist (Hybrid)

PPHE Hotel Group; London Borough of Bromley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Work from home 1 day per week

30 days holiday including bank holiday

Staff hotel discounts in Europe

F&B discounts for your party

Benefit Hub discounts

Job summary

PPHE Hotel Group's Regional Office in London is seeking a Groups Administration Executive to support the Sales team behind art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel. You will own contracted group bookings from handover to post-departure billing and reconciliation, and you will create, manage and maintain group blocks in Opera.

The role emphasizes delivering outstanding client service, coordinating with Sales, Revenue and Finance, identifying upsell opportunities, and

Responsibilities

• Take full ownership of contracted group bookings from handover through to post-departure billing and reconciliation.
• Create, manage, and maintain group blocks in Opera
• Deliver exceptional service to clients throughout the planning, in-house, and post-departure stages
• Prepare and present accurate Group Resumes, ensuring all operational teams have the information required
• Liaise with Sales, Revenue, Operations, Finance, and Commission teams to coordinate group requirements, changes, and billing processes
• Manage group-related correspondence in line with brand standards
• Monitor room inventory and contractual obligations to ensure group allocations are managed effectively
• Identify and communicate upselling opportunities, including meetings and events, food and beverage offerings, suite upgrades, porterage, and other hotel services
• Produce group addendums and manage amendments to contracted bookings following handover from the Sales team
• Ensure accurate group billing, reporting, invoicing, commission processing, and payment reconciliation
• Prioritise workload effectively, managing multiple groups across different hotels
• Communicate professionally with clients, guests, colleagues, and stakeholders to contribute to a positive guest experience
• Work from home 1 day per week
• 30 days of holiday per year including bank holidays, increasing with years of service
• Discounted hotel rates in Europe and F&B discounts for your party
• Benefit Hub discounts in supermarkets, retailers, attractions, restaurants and cinemas
• Free financial and mortgage advice
• 24/7 employee assistance programme
• Access to Wagestream for early pay
• Vitality at work gym discounts and more
• Free dry cleaning for workwear
• Travel season ticket loan and Ride to Work Scheme

Job description

PPHE Hotel Group's Regional Office in London is seeking a Groups Administration Executive to support the Sales team behind art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel. You will own contracted group bookings from handover to post-departure billing and reconciliation, and you will create, manage and maintain group blocks in Opera.

The role emphasizes delivering outstanding client service, coordinating with Sales, Revenue and Finance, identifying upsell opportunities, and