Groups Administration Executive

Park Plaza; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Work from home 1 day per week

30 days holiday per year incl. bank"-"

Discounted hotel rates in Europe (Rad"

F&B discounts at restaurants and bars

Benefit Hub – discounts in many stores

Two free meals per day

Financial & mortgage advice

24/6 employee assistance programme

Wagestream access

Vitality at work gym discounts

Free dry cleaning for workwear

Travel season ticket loan / Ride to W"

Job summary

Park Plaza in London is seeking a Groups Administration Executive to lead contracted group bookings across our lifestyle-focused hotels. You will manage group blocks, ensure accurate group resumes, and work with Sales, Revenue and Finance to deliver seamless guest journeys.

You will liaise with clients and internal teams, prioritise multiple groups, and help drive upsell opportunities while maintaining brand standards and exceptional service.

Qualifications

• Experience coordinating group bookings and client communications.
• Strong attention to detail and ability to manage multiple group itineraries.

Responsibilities

• Take full ownership of contracted group bookings from handover through post-departure billing.
• Create, manage, and maintain group blocks in Opera.
• Deliver exceptional service to clients throughout planning, in-house, and post-departure stages.
• Prepare accurate Group Resumes for operational teams.
• Coordinate with Sales, Revenue, Operations, Finance, and Commission teams on group requirements and billing.

Skills

Booking management

Client relationships

Attention to detail

Organizational skills

Communication

Tools

Opera PMS

Job description

Join the Sales team behind London's most creative and lifestyle-driven hotels. As a Groups Administration Executive, you'll play a key role in delivering exceptional group experiences across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel.

From managing bookings and coordinating with hotel teams to ensuring every detail is flawlessly executed, you'll be at the heart of creating seamless guest journeys and building lasting client relationships.

Key Responsibilities

• Take full ownership of contracted group bookings from handover through to post-departure billing and reconciliation.
• Create, manage, and maintain group blocks in Opera
• Deliver exceptional service to clients throughout the planning, in-house, and post-departure stages
• Prepare and present accurate Group Resumes, ensuring all operational teams have the information required
• Liaise closely with Sales, Revenue, Operations, Finance, and Commission teams to coordinate group requirements, changes, and billing processes.
• Manage group-related correspondence, in line with brand standards.
• Monitor room inventory and contractual obligations to ensure group allocations are managed effectively.
• Identify and communicate upselling opportunities, including meetings and events, food and beverage offerings, suite upgrades, porterage, and other hotel services.
• Produce group addendums and manage amendments to contracted bookings following handover from the Sales team.
• Ensure accurate group billing, reporting, invoicing, commission processing, and payment reconciliation.
• Prioritise workload effectively, managing multiple groups across different hotels
• Communicate professionally and effectively with clients, guests, colleagues, and stakeholders, contributing to a positive guest experience

Benefits

• Work from home 1 day per week
• 30 days of holiday per year – incl. bank holidays, increasing with years of service
• Discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
• Two free meals per day
• Free financial & mortgage advice
• 24/6 employee assistance programme
• Access to 40% of your pay before payday through Wagestream
• Vitality at work scheme, with great gym discounts and more
• Free dry cleaning for workwear
• Travel season ticket loan, Ride to Work Scheme

If you're highly organised, detail-oriented and passionate about delivering outstanding service, we'd love to hear from you. In return, you'll join a dynamic and supportive team, enjoy excellent benefits, and have the opportunity to grow your career with one of the most exciting hospitality brands in London.