Groups Manager

Holiday Inn Bloomsbury; Camden Town; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

28 Days Holiday pro-rata up to 33 days

Global discount for IHG properties (£義

Free meals on duty

Pension scheme

Employee assistance programme

Career development opportunities

Employee recognition and reward

Discounted food and beverages

Friends and family accommodation rates

Cycle to Work scheme

Uniform provided

Job summary

Holiday Inn London Bloomsbury is recruiting a seasoned Groups Manager to own and grow the hotel’s group business. You will oversee enquiries, quotations and contracting, then work with Revenue, Sales, Reservations and Operations to maximise group revenue and ensure flawless delivery from enquiry to post-booking review.

You will lead the Groups Team, implement best practices and SOPs, and build strong client relationships with tour operators, travel agents, corporate clients, educational

Qualifications

• Experience in Group Reservations, Hotel Sales, Revenue Management or Hotel Operations.
• Leadership or management experience within a hotel environment.
• Strong commercial awareness and understanding of revenue principles.
• Experience using OPERA PMS.
• Excellent communication, relationship-building and negotiation skills.

Responsibilities

• Drive group revenue performance and conversion across all market segments.
• Review and negotiate group quotations, contracts and commercial agreements.
• Manage forecasting, reporting and business analysis for group business.
• Identify opportunities to grow revenue through upselling and additional services.
• Build and maintain strong client relationships to secure repeat and new business.
• Oversee the day-to-day operation of the Groups Department.
• Ensure all bookings, rooming lists, deposits and contracts are managed accurately.
• Lead, coach and develop the Groups Team.
• Work collaboratively with Revenue, Sales, Front Office, Finance and Operations teams.
• Continuously improve departmental processes, service standards and compliance procedures.

Skills

Group reservations

Hotel sales

Revenue management

Commercial operations

Leadership

OPERA PMS

Tools

OPERA PMS

Job description

Role: Groups Manager at Holiday Inn, Bloomsbury

Nestled in Russell Square Gardens in the vibrant heart of Bloomsbury, Holiday Inn London Bloomsbury is a bustling hotel with 317 bedrooms, a popular Meetings & Events operation, and a diverse mix of leisure, corporate and group business. As part of the globally recognised IHG brand, we pride ourselves on delivering outstanding guest experiences whilst creating exciting career opportunities for our team.

We're looking for an experienced and commercially minded Groups Manager to lead our Groups Department. This is an excellent opportunity for someone with a strong background in group reservations, hotel sales, revenue management, or commercial operations who thrives in a fast-paced hotel environment and enjoys building relationships, driving performance, and developing teams.

About the Role:

As Groups Manager, you'll take ownership of the hotel's groups business, overseeing everything from enquiry and quotation through to contracting, forecasting and operational delivery. You'll work closely with Revenue, Sales, Reservations and Operations teams to maximise group revenue, improve conversion, and ensure every group booking is managed seamlessly from start to finish.

You'll also lead and develop the Groups Team, implement best practice processes and SOPs, and build strong relationships with key clients including tour operators, travel agents, corporate customers, educational institutions and event organisers.

What You’ll Do:

• Drive group revenue performance and conversion across all market segments
• Review and negotiate group quotations, contracts and commercial agreements
• Manage forecasting, reporting and business analysis for group business
• Identify opportunities to grow revenue through upselling and additional services
• Build and maintain strong client relationships to secure repeat and new business
• Oversee the day-to-day operation of the Groups Department
• Ensure all bookings, rooming lists, deposits and contracts are managed accurately
• Lead, coach and develop the Groups Team
• Work collaboratively with Revenue, Sales, Front Office, Finance and Operations teams
• Continuously improve departmental processes, service standards and compliance procedures

What We're Looking For:

• You’ll have previous experience within Group Reservations, Hotel Sales, Revenue Management or Hotel Operations
• Leadership or management experience within a hotel environment
• Strong commercial awareness and understanding of revenue principles
• Experience using OPERA PMS
• Excellent communication, relationship-building and negotiation skills
• Strong analytical and reporting abilities
• Ability to prioritise and manage multiple tasks in a fast-paced operation
• Experience within a high-volume London hotel would be advantageous

What's in it for you?

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
• Free meals on duty
• Pension scheme
• Access to employee assistance programme
• Career development and progression opportunities across the hotel and wider group
• Employee recognition and reward programmes
• Training and development opportunities
• Discounted food and beverages
• Friends and family accommodation rates
• Cycle to Work scheme
• Uniform provided where applicable

Why Join Us?

This is a fantastic opportunity to play a key role in the commercial success of one of Central London's busiest hotels. You'll have the chance to influence revenue performance, develop client relationships, lead a dedicated team, and make a real impact on the guest experience.

If you're a commercially focused hospitality professional who enjoys building relationships, leading teams and driving results, we'd love to hear from you!