Groups Administration Executive

PPHE Hotel Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Work from home 1 day per week

30 days annual leave incl. bank HOL

Discounted hotel rates in Europe

F&B discounts

Benefit Hub discounts

Two free meals per day

Financial & mortgage advice

24/7 employee assistance programme

Wagestream access 40% of pay before

Vitality at work gym discounts

Free dry cleaning for workwear

Travel season ticket loan

Job summary

PPHE Hotel Group's London-based Sales team seeks a Groups Administration Executive to own contracted group bookings across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel, from handover to post-departure billing.

You will coordinate with Sales, Revenue, Operations, Finance and Commission, maintain group blocks in Opera, ensure resumes are accurate, and actively identify upsell opportunities while delivering outstanding service to clients.

Qualifications

• Experience in hospitality group bookings and event planning.
• Strong organisational skills with attention to detail.
• Excellent communication and client-facing skills.

Responsibilities

• Take full ownership of contracted group bookings from handover to post-departure billing and reconciliation.
• Create, manage, and maintain group blocks in Opera with accurate details, billing, notes, and cut-off dates.
• Deliver exceptional service to clients during planning, in-house, and post-departure stages; build lasting relationships.

Skills

Group bookings management

Client relationship

Billing and reconciliation

Cross-functional coordination

Upselling opportunities

Communication skills

Tools

Opera PMS

Job description

Sales team behind London's most creative and lifestyle-driven hotels. As a

Groups Administration Executive, you'll play a key role in delivering exceptional group experiences across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel.

From managing bookings and coordinating with hotel teams to ensuring every detail is flawlessly executed, you'll be at the heart of creating seamless guest journeys and building lasting client relationships.

Join the

Sales team behind London's most creative and lifestyle-driven hotels. As a

Groups Administration Executive, you'll play a key role in delivering exceptional group experiences across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel.

From managing bookings and coordinating with hotel teams to ensuring every detail is flawlessly executed, you'll be at the heart of creating seamless guest journeys and building lasting client relationships.

Key Responsibilities

• Take full ownership of contracted group bookings from handover through to post-departure billing and reconciliation.
• Create, manage, and maintain group blocks in Opera, ensuring all details, activities, billing arrangements, notes, and cut-off dates are accurate and up to date.
• Deliver exceptional service to clients throughout the planning, in-house, and post-departure stages, building strong relationships that encourage repeat business.
• Prepare and present accurate Group Resumes, ensuring all operational teams have the information required for seamless group delivery.
• Liaise closely with Sales, Revenue, Operations, Finance, and Commission teams to coordinate group requirements, changes, and billing processes.
• Manage group-related correspondence, maintaining accurate records and ensuring timely responses in line with brand standards.
• Monitor room inventory and contractual obligations to ensure group allocations are managed effectively.
• Identify and communicate upselling opportunities, including meetings and events, food and beverage offerings, suite upgrades, porterage, and other hotel services.
• Produce group addendums and manage amendments to contracted bookings following handover from the Sales team.
• Ensure accurate group billing, reporting, invoicing, commission processing, and payment reconciliation.
• Prioritise workload effectively, managing multiple groups across different hotels while meeting deadlines and maintaining high service standards.
• Follow departmental procedures, company policies, brand standards, and all legal, health and safety, and data protection requirements.
• Communicate professionally and effectively with clients, guests, colleagues, and stakeholders, contributing to a positive guest experience and continuous improvement of processes and service delivery.

Benefits

• Work from home 1 day per week
• 30 days of holiday per year - incl. bank holidays, increasing with years of service
• Discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Benefit Hub - Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
• Two free meals per day
• Free financial & mortgage advice
• 24/7 employee assistance programme
• Access to 40% of your pay before payday through Wagestream
• Vitality at work scheme, with great gym discounts and more
• Free dry cleaning for workwear
• Travel season ticket loan, Ride to Work Scheme

If you're highly organised, detail-oriented and passionate about delivering outstanding service, we'd love to hear from you. In return, you'll join a dynamic and supportive team, enjoy excellent benefits, and have the opportunity to grow your career with one of the most exciting hospitality brands in London.Apply today and help bring unforgettable group experiences to life.