Hospitality General Assistant — Service Excellence & Generous Benefits

Baxterstorey Uk; Leicester Forest East; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement 28 days incl. BH

Birthday leave

Volunteering days

Maternity leave 24 weeks

Pension & life insurance

Perkbox discounts

Wellbeing hub

Cycle to work

Free meals on shift

Training & development

Job summary

BaxterStorey is hiring a General Assistant at BaxterStorey Caterpillar Desford in the UK. The role is 35 hours per week with a salary of £24,479. Join our team to deliver excellent hospitality and guest experiences in a collaborative environment.

As a General Assistant you will serve food and beverages, ensure guest satisfaction, maintain hygienic standards and work closely with colleagues to keep operations running smoothly, while upholding our values and ensuring a positive workplace culture.

Qualifications

• Have a contagious passion for food and/or customer service.
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Previous experience in a similar role, especially in the food service industry, is often a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values.

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Skills

Customer service

Teamwork

Food safety knowledge

Adaptability

Hospitality experience

Job description

BaxterStorey is hiring a General Assistant at BaxterStorey Caterpillar Desford in the UK. The role is 35 hours per week with a salary of £24,479. Join our team to deliver excellent hospitality and guest experiences in a collaborative environment.

As a General Assistant you will serve food and beverages, ensure guest satisfaction, maintain hygienic standards and work closely with colleagues to keep operations running smoothly, while upholding our values and ensuring a positive workplace culture.