Hospitality General Assistant — Growth, Perks & Team Impact

BaxterStorey; Chilworth; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 Days holiday (pro rata)

Birthday off

Enhanced maternity leave (24 weeks)

Career leave

Wedding/commitment day leave

Free meals on shift

Training & apprenticeships

Pension & life insurance

Employee discounts via HAPI app

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is seeking a General Assistant in the United Kingdom to join our hospitality team. You’ll serve food and beverages with a friendly, professional demeanor, attend to guests, and collaborate with colleagues to ensure smooth operations while upholding health and safety standards.

The role emphasizes inclusivity, ongoing training, and a healthy work-life balance. We value individuals who are passionate about delivering exceptional guest experiences and supporting a positive team culture.

Qualifications

• Have a contagious passion for food and/or customer service.
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Previous experience in a similar role, especially in the food service industry, is often a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values.

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Skills

Food service

Customer service

Teamwork

Regulatory compliance

Hygiene standards

Food safety knowledge

Job description

BaxterStorey is seeking a General Assistant in the United Kingdom to join our hospitality team. You’ll serve food and beverages with a friendly, professional demeanor, attend to guests, and collaborate with colleagues to ensure smooth operations while upholding health and safety standards.

The role emphasizes inclusivity, ongoing training, and a healthy work-life balance. We value individuals who are passionate about delivering exceptional guest experiences and supporting a positive team culture.