Hospitality Assistant: Service, Team Growth & Training

WSH Group; Southampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement (28 days inc. BH)

Birthday off

Maternity leave (24 weeks enhanced)

Career leave

Wedding/commitment day leave

Free meals on shift

Training & development

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is seeking a General Assistant to join our hospitality team in the UK. You will welcome guests, serve food and beverages, and aim to deliver impeccable service that reflects our brand values.

We focus on collaborative teamwork, inclusivity and development through bespoke training. You will experience a supportive environment with good work-life balance and opportunities to grow within the company.

Qualifications

• Have a contagious passion for food and/or customer service.
• Collaborative and inclusive team environment.
• Solution-oriented approach to challenges.
• Previous experience in a similar role in the food service industry is a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to BaxterStorey core values.

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Skills

Passion for food/customer service

Teamwork

Adaptability

Experience in food service

Food safety knowledge

Adherence to values

Job description

BaxterStorey is seeking a General Assistant to join our hospitality team in the UK. You will welcome guests, serve food and beverages, and aim to deliver impeccable service that reflects our brand values.

We focus on collaborative teamwork, inclusivity and development through bespoke training. You will experience a supportive environment with good work-life balance and opportunities to grow within the company.