Hospitality Front Desk & Guest Experience Specialist

Thwaites; Aldcliffe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Generous employee discounts

Employee Assistance Programme

Apprenticeships available

Life assurance

Bespoke training programmes accessible

An engaging & supportive work环境

Job summary

Thwaites is seeking a Receptionist to be the public face of a busy Inn. You will welcome thousands of guests, acting as the first and last contact in their stay, and play a vital part in their journey.

You will greet guests warmly, handle check-ins/outs, upsell rooms and facilities, and inform guests about services. A rewarding role with career progression and employee benefits is offered.

Qualifications

• Warmth and ability to greet guests with a smile.
• Calm under pressure and flexible in a busy hospitality environment.
• Good communication with guests and team members.

Responsibilities

• Greeting guests with a welcoming smile.
• Assisting guests during check-in and check-out.
• Providing high levels of hospitality.
• Upselling rooms and other facilities.
• Informing guests about the Inn's facilities and offering advice.

Skills

Warm demeanor

Strong communicator

Guest hospitality

Job description

Thwaites is seeking a Receptionist to be the public face of a busy Inn. You will welcome thousands of guests, acting as the first and last contact in their stay, and play a vital part in their journey.

You will greet guests warmly, handle check-ins/outs, upsell rooms and facilities, and inform guests about services. A rewarding role with career progression and employee benefits is offered.