Guest Experience Specialist - Front Desk & Hospitality

Thwaites; Lancaster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Wage access program

Annual leave 28–33 days

Health cash plan

Employee discounts

Employee Assistance Programme

Maternity/Paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Supportive work environment

Job summary

Thwaites Inn is seeking a Receptionist to be the public face of a busy inn. You will greet guests with a smile, assist during check-in/check-out, and provide exceptional hospitality. The role includes upselling rooms and facilities and guiding guests about the inn’s offerings.

Ideal candidates will stay calm under pressure, communicate effectively, and deliver a welcoming guest experience with a friendly, proactive approach in a busy environment.

Qualifications

• Warm, welcoming demeanor and ability to greet guests
• Calm under pressure and handle unexpected situations
• Strong communication and a can-do service attitude
• Ability to upsell rooms and facilities when appropriate

Responsibilities

• Greet guests with a welcoming smile
• Assist guests during check-in and check-out
• Provide the highest level of hospitality
• Upsell rooms and other facilities
• Inform guests about hotel facilities and offer advice and assistance

Skills

Warm demeanor

Strong communication

Guest service

Upselling (rooms)

Job description

Thwaites Inn is seeking a Receptionist to be the public face of a busy inn. You will greet guests with a smile, assist during check-in/check-out, and provide exceptional hospitality. The role includes upselling rooms and facilities and guiding guests about the inn’s offerings.

Ideal candidates will stay calm under pressure, communicate effectively, and deliver a welcoming guest experience with a friendly, proactive approach in a busy environment.