Front Desk Guest Experience Specialist

Thwaites; Keswick; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wages access up to 40% (Stream)

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Thwaites hotel in Keswick seeks a friendly Receptionist to be the public face of the property. You will greet guests, manage smooth check-in and check-out, and ensure a warm, memorable welcome in a busy environment.

Role involves providing hospitality, answering questions, upselling rooms and facilities, and guiding guests about hotel amenities. A rewarding role with progression and a range of benefits is on offer.

Qualifications

• Warm and welcoming approach to guests.
• Ability to stay calm and professional under pressure.
• Excellent communication and guest service skills.

Responsibilities

• Greet guests with a welcoming smile and assist at check-in/check-out.
• Provide the highest level of hospitality and information about facilities.
• Upsell rooms and hotel services where appropriate.
• Inform guests about hotel facilities and offer helpful advice.
• Maintain a positive, guest-focused reception area.

Skills

Warm demeanor

Calm under pressure

Strong communication

Hospitality mindset

Job description

Thwaites hotel in Keswick seeks a friendly Receptionist to be the public face of the property. You will greet guests, manage smooth check-in and check-out, and ensure a warm, memorable welcome in a busy environment.

Role involves providing hospitality, answering questions, upselling rooms and facilities, and guiding guests about hotel amenities. A rewarding role with progression and a range of benefits is on offer.