Hospitality & Events Operations Lead

Equipment Sales & Service Limited.; Sheffield; Vor Ort; GBP 38.000 - 56.000; Vollzeit

Benefits dieser Stelle

Free meals

Onsite gym

Onsite car parking

EV charging points

Nursery facilities

Contributory pension scheme

Career development programmes

Digital GP and wider healthcare

Employee discounts on travel

Cinema discounts

Zusammenfassung

Restaurant Associates in the United Kingdom is seeking an experienced Operations Manager to lead day-to-day front of house, hospitality and events operations in Sheffield. You will deliver an excellent customer experience, manage a team and uphold high standards across service areas.

You will oversee planning from enquiry through to delivery and billing, ensure food safety and health & safety compliance, and monitor commercial performance.

Qualifikationen

• Experience managing operations within hospitality, contract catering or similar customer-focused environment.
• Proven ability to lead, motivate and develop teams to deliver excellent service and strong results.
• Strong knowledge of food safety, health and safety, allergen management and operational compliance.
• Experience managing hospitality or event bookings from enquiry through to delivery and billing.
• Excellent organisational skills with the ability to manage a busy events diary and competing priorities.
• Strong commercial awareness including labour planning, purchasing, stock control, waste management, costing and invoicing.
• Confidence using IT systems for bookings, reporting, financial administration and operational planning.
• Calm, solutions-focused approach, with the ability to work under pressure while maintaining high standards and attention to detail.
• Experience supporting recruitment, onboarding, performance management and colleague development.

Aufgaben

• Lead the front of house operation, ensuring exceptional service, presentation and customer experience.
• Manage, motivate and develop the team through daily briefings, training, coaching and clear performance expectations.
• Oversee hospitality and events from initial enquiry and booking through to planning, delivery, invoicing and post-event reviews.
• Ensure all food safety, health and safety, allergen, hygiene, security and company compliance standards are consistently met.
• Manage purchasing, stock control, waste, labour planning and financial administration to meet operational and commercial targets.
• Monitor sales, customer feedback and service performance, identifying opportunities to improve the offer and drive engagement.
• Maintain accurate records, audits, cleaning schedules, compliance checks, payroll inputs and operational reports.
• Build strong relationships with clients, customers, colleagues and support teams to resolve issues and deliver shared priorities.
• Coordinate event logistics, including menus, staffing, equipment, room layouts and service timings, ensuring every event runs smoothly and professionally.

Kenntnisse

Front of house management

Team leadership

Customer service orientation

Operational planning

Food safety knowledge

Health and safety compliance

IT systems proficiency

Budgeting and cost control

Tools

Bookings software

Payroll systems

Excel

ERP/CRM systems

Jobbeschreibung

Restaurant Associates in the United Kingdom is seeking an experienced Operations Manager to lead day-to-day front of house, hospitality and events operations in Sheffield. You will deliver an excellent customer experience, manage a team and uphold high standards across service areas.

You will oversee planning from enquiry through to delivery and billing, ensure food safety and health & safety compliance, and monitor commercial performance.