Operations Manager - Leeds

Equipment Sales & Service Limited.; Leeds; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Free meals

Onsite gym

Onsite car parking

EV charging points

Nursery facilities

Contributory pension

Job summary

Restaurant Associates is seeking an experienced Operations Manager to lead day-to-day front of house, hospitality and events operations, delivering exceptional customer experience and driving commercial performance across service areas. You will manage and develop the team, oversee food safety, health and safety, allergen management, and ensure compliance while coordinating events from enquiry to billing.

This role requires strong organisational skills, cost awareness, and the ability to work

Qualifications

• Experience managing operations within hospitality, contract catering or a similar customer-focused environment.
• Proven ability to lead, motivate and develop teams to deliver excellent service and strong results.
• A good understanding of food safety, health and safety, allergen management and operational compliance.
• Experience managing hospitality or event bookings from enquiry through to delivery and billing.
• Excellent organisational skills, with the ability to manage a busy events diary and competing priorities.
• Strong commercial awareness, including labour planning, purchasing, stock control, waste management, costing and invoicing.

Responsibilities

• Lead the front of house operation, ensuring exceptional service, presentation and customer experience.
• Oversee hospitality and events from enquiry to planning, delivery and invoicing.
• Ensure food safety, health and safety, allergen, hygiene and compliance standards are met.
• Manage purchasing, stock control, labour planning and financial administration.
• Monitor sales and service performance, driving improvements.
• Build relationships with clients and teams to resolve issues and deliver priorities.

Skills

Front of house

Team leadership

Customer experience

Food safety

Health & safety

Event planning

Budgeting

Job description

We're looking for an experienced and proactive Operations Manager to lead the day-to-day front of house, hospitality and events operations. You'll be responsible for delivering an excellent customer experience, leading and developing the team, maintaining high operational standards and ensuring strong commercial performance across all service areas. What you'll be doing:

• Lead the front of house operation, ensuring exceptional service, presentation and customer experience.
• Manage, motivate and develop the team through daily briefings, training, coaching and clear performance expectations.
• Oversee hospitality and events from initial enquiry and booking through to planning, delivery, invoicing and post-event reviews.
• Ensure all food safety, health and safety, allergen, hygiene, security and company compliance standards are consistently met.
• Manage purchasing, stock control, waste, labour planning and financial administration to meet operational and commercial targets.
• Monitor sales, customer feedback and service performance, identifying opportunities to improve the offer and drive engagement.
• Maintain accurate records, audits, cleaning schedules, compliance checks, payroll inputs and operational reports.
• Build strong relationships with clients, customers, colleagues and support teams to resolve issues and deliver shared priorities.
• Coordinate event logistics, including menus, staffing, equipment, room layouts and service timings, ensuring every event runs smoothly and professionally.
• Experience managing operations within hospitality, contract catering or a similar customer-focused environment.
• Proven ability to lead, motivate and develop teams to deliver excellent service and strong results.
• A good understanding of food safety, health and safety, allergen management and operational compliance.
• Experience managing hospitality or event bookings from enquiry through to delivery and billing.
• Excellent organisational skills, with the ability to manage a busy events diary and competing priorities.
• Strong commercial awareness, including labour planning, purchasing, stock control, waste management, costing and invoicing.
• Confidence using IT systems for bookings, reporting, financial administration and operational planning.
• A calm, solutions-focused approach, with the ability to work under pressure while maintaining high standards and attention to detail.
• Experience supporting recruitment, onboarding, performance management and colleague development.

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Benefits

• Free meals
• Free on-site gym
• Onsite free car parking
• Electric vehicle charging points
• Nursery facilities
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families