Hospitality & Events Operations Lead

Equipment Sales & Service Limited.; Leeds; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Free meals

Onsite gym

Onsite car parking

EV charging points

Nursery facilities

Contributory pension

Job summary

Restaurant Associates is seeking an experienced Operations Manager to lead day-to-day front of house, hospitality and events operations, delivering exceptional customer experience and driving commercial performance across service areas. You will manage and develop the team, oversee food safety, health and safety, allergen management, and ensure compliance while coordinating events from enquiry to billing.

This role requires strong organisational skills, cost awareness, and the ability to work

Qualifications

• Experience managing operations within hospitality, contract catering or a similar customer-focused environment.
• Proven ability to lead, motivate and develop teams to deliver excellent service and strong results.
• A good understanding of food safety, health and safety, allergen management and operational compliance.
• Experience managing hospitality or event bookings from enquiry through to delivery and billing.
• Excellent organisational skills, with the ability to manage a busy events diary and competing priorities.
• Strong commercial awareness, including labour planning, purchasing, stock control, waste management, costing and invoicing.

Responsibilities

• Lead the front of house operation, ensuring exceptional service, presentation and customer experience.
• Oversee hospitality and events from enquiry to planning, delivery and invoicing.
• Ensure food safety, health and safety, allergen, hygiene and compliance standards are met.
• Manage purchasing, stock control, labour planning and financial administration.
• Monitor sales and service performance, driving improvements.
• Build relationships with clients and teams to resolve issues and deliver priorities.

Skills

Front of house

Team leadership

Customer experience

Food safety

Health & safety

Event planning

Budgeting

Job description

Restaurant Associates is seeking an experienced Operations Manager to lead day-to-day front of house, hospitality and events operations, delivering exceptional customer experience and driving commercial performance across service areas. You will manage and develop the team, oversee food safety, health and safety, allergen management, and ensure compliance while coordinating events from enquiry to billing.

This role requires strong organisational skills, cost awareness, and the ability to work