Hospitality Champion: Fast-Paced Dining & Games

TOCA Social UK Limited; Greater London; Hybrid; GBP 14,000 - 19,000; Part time

Benefits offered by this job

TOCA Treats

Free meals on shift

Discounts on F&B

Counselling services

Career progression opportunities

Job summary

TOCA Social in London is seeking a Hospitality Champion to join our energetic venue at The O2. This part-time role offers 15 hours per week, with evenings and weekends required, and an hourly rate of £12.71 plus service charge.

You’ll be supported by a Hospitality Manager and gain hands-on experience in delivering a best-in-class guest journey. You’ll greet guests, take orders, upsell, assist on the cloakroom, coordinate with kitchen and bar teams, and ensure clean, welcoming spaces while

Qualifications

• Punctual, reliable with a great attitude and strong work ethic.

Responsibilities

• Greeting & supporting guests through their journey to provide a best in class experience
• Taking guest orders, delivering food and drinks and checking in with guests
• Conducting box demo’s and delivering steps of service to the TOCA Social standards
• Handling guest enquiries and bookings in person and via phone and upselling where possible
• Managing our cloakroom and boot room as needed
• Walking guests through our F&B offering and making recommendations
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
• Ensuring guest facing areas are clean and presentable at all times
• Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
• Proving clear and concise communication to teammates to minimise disruption to guests
• Ensuring all items/stock are replenished and available to guests
• Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
• Following all health & safety and allergy procedures
• Providing basic tech troubleshooting
• Being flexible in covering a range of duties in line with business needs when required

Skills

Punctual

Reliable

Great attitude

Work ethic

Fast-paced environment

Passion for guest experience

Customer satisfaction

Team player

Job description

TOCA Social in London is seeking a Hospitality Champion to join our energetic venue at The O2. This part-time role offers 15 hours per week, with evenings and weekends required, and an hourly rate of £12.71 plus service charge.

You’ll be supported by a Hospitality Manager and gain hands-on experience in delivering a best-in-class guest journey. You’ll greet guests, take orders, upsell, assist on the cloakroom, coordinate with kitchen and bar teams, and ensure clean, welcoming spaces while