Hospitality Assistant - 1016-26

Lancaster University; Lancashire; On-site; GBP 20,000 - 27,000; Full time

Job summary

Lancaster University is recruiting for a Hospitality Assistant within the Conference and Hospitality team at Bailrigg, Lancaster. The role is full-time with responsibilities across front-of-house service, events and conference delivery at university venues.

We seek a team player with a strong customer service ethos, able to work flexibly on a rota that includes evenings and weekends. No prior experience is required; training will be provided.

Qualifications

• Strong customer service ethos and ability to deliver high levels of service.
• Be a team player and adapt to changing demands.
• Attention to detail and ability to follow instructions.
• Able to work flexibly on a rota including evenings and weekends.
• Willingness to undertake physical lifting and manual tasks.
• Proven reliability and responsibility.

Responsibilities

• Deliver hospitality services with consistently high standards.
• Work as part of the Front of House team across university venues.
• Support events and conferences for up to 800 attendees in peak times.

Skills

Customer service

Team player

Adaptability

Attention to detail

Flexible rota

Physical lifting

Reliability

Job description

Hospitality Assistant

Conference and Hospitality

Location: Bailrigg, Lancaster, UK

Salary: £23,580 (Full-Time/Indefinite)

Closing Date: Thursday 08 October 2026

Interview Date: Monday 12 October 2026

Reference: 1016-26

Lancaster Conferences & Hospitality are looking to recruit to join our team in the role of Hospitality Assistant for our Front of House Team on a full time contract. This role is a great opportunity to build customer service skills and development within food delivery, conference and events.

The Team operate all year round delivery of hospitality for university meetings, conferences and events and student college activities, at venues across Campus.

During vacation times, the Team host larger events for up to 800 people including day and residential conferences.

We are looking for a team member who is passionate about delivering a consistent high standard of customer service and who can work in a high-pressure environment. You will need to work a flexible schedule including days, evenings, weekends.

No previous experience is required. You must be a team player but also display initiative and a positive attitude.

About You

• Able to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service standards
• Be a team player
• Ability to adapt to changing working demands
• Attention to detail and ability to follow instructions
• Able to work flexibly on a rota basis to include evenings and weekends
• Able to undertake physical lifting and manual tasks
• Proven reliability and responsibility

We welcome applications from people in all diversity groups.

Further Details

Job Description

Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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