Hospitality Assistant

BaxterStorey; Cambridge; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

28 Days holiday including bank

Birthday off

24 weeks enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Discounts on PerkBox app

Cycle to work scheme

Employee assistance programme

Job summary

BaxterStorey in Cambridge, United Kingdom, is seeking a Hospitality Assistant to join our team and deliver exceptional guest experiences. You will work with colleagues to ensure smooth operations and uphold the highest standards of service and professionalism.

The role emphasizes friendly, efficient service, reception support, and collaboration across departments to meet guest needs while maintaining a welcoming environment.

Qualifications

• Minimum 1 year's experience in a hospitality or customer-facing role.
• Excellent communication skills with guests and colleagues.
• Strong commitment to delivering exceptional customer service.
• Ability to work well under pressure while staying composed.

Responsibilities

• Provide outstanding customer service to guests and welcome them warmly.
• Assist with reception duties and manage enquiries about facilities and services.
• Maintain clean, organized communal areas and handle guest requests professionally.
• Support induction and training activities for new team members where appropriate.

Skills

Hospitality experience

Excellent communication skills

Team player

Customer service

Organizational skills

Job description

Location: Cambridge Judge Business School

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our PerkBox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a HospitalityAssistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Hospitality Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

We are seeking an enthusiastic and reliable Hospitality Assistant to join our dynamic team in Cambridge, United Kingdom. In this role, you will be instrumental in delivering exceptional guest experiences whilst supporting our hospitality operations. You will work collaboratively with colleagues to ensure our establishment runs smoothly, maintaining the highest standards of service and professionalism at all times.

• Provide outstanding customer service to guests, ensuring their needs are met with warmth and efficiency - Assist with reception duties, including welcoming guests, managing enquiries, and providing information about facilities and services
• Support the team in maintaining clean, organised, and welcoming communal areas - Handle guest requests and concerns with empathy and professionalism, escalating issues when necessary - Collaborate with colleagues across departments to ensure seamless operations and positive guest experiences - Perform administrative tasks such as data entry, scheduling, and record-keeping with meticulous attention to detail
• Respond flexibly to changing priorities and guest requirements throughout your shift - Take initiative in identifying opportunities to enhance service quality and guest satisfaction - Maintain compliance with health, safety, and organisational policies at all times - Support induction and training activities for new team members where appropriate.

Qualifications

**Required Qualifications:** - Minimum 1 year's experience in a hospitality or customer-facing role - Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and colleagues - Strong commitment to delivering exceptional customer service - Proven Ability to work effectively under pressure whilst maintaining composure

• Demonstrated team player mentality with a collaborative approach to problem-solving - Reliability, punctuality, and a professional attitude - Organisational skills with the ability to manage multiple tasks efficiently - Flexibility and adaptability to changing circumstances and guest needs **Desirable Qualifications:**
• Experience in a hotel, restaurant, or leisure establishment - Knowledge of hospitality management systems or booking software - Multilingual abilities - Relevant hospitality qualifications or certifications - Experience in guest relations or front-of-house operations - Proactive approach to personal development and career progression within hospitality

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.