Hospitality Assistant

Lancaster University; Bailrigg; On-site; GBP 21,000 - 26,000; Full time

Job summary

Lancaster University is seeking a frontline hospitality team member to deliver high-quality service for meetings, conferences and events at Bailrigg campus. The role requires flexibility across days, evenings and weekends, with no prior experience required and a strong emphasis on reliability and teamwork.

Join a dynamic team supporting events year-round, including large-scale conferences, and contribute to a welcoming, family-friendly workplace across university venues.

Qualifications

• Strong customer service ethos and ability to deliver high service standards
• Team player with collaborative approach
• Able to adapt to changing working demands
• Attention to detail and ability to follow instructions
• Flexibility to work on a rota including evenings and weekends
• Able to undertake physical lifting and manual tasks
• Proven reliability and responsibility

Responsibilities

• Deliver hospitality services for university meetings, conferences and events across Campus
• Work in high-pressure environments while maintaining a consistent standard of service
• Support events of varying sizes, including larger conferences up to 800 attendees
• Operate across multiple venues with flexible scheduling
• Collaborate with colleagues to ensure smooth event delivery

Skills

Customer service

Team player

Flexibility

Attention to detail

Evenings and weekends

Physical lifting

Reliability

Job description

Conference and Hospitality
Location: Bailrigg, Lancaster, UK
Salary: £23,580(Full-Time/Indefinite)
Closing Date: Thursday 08 October 2026
Interview Date: Monday 12 October 2026
Reference: 1016-26

The Team operate all year round delivery of hospitality for university meetings, conferences and events and student college activities, at venues across Campus.

During vacation times, the Team host larger events for up to 800 people including day and residential conferences.

We are looking for a team member who is passionate about delivering a consistent high standard of customer service and who can work in a high-pressure environment. You will need to work a flexible schedule including days, evenings, weekends.

No previous experience is required. You must be a team player but also display initiative and a positive attitude.

ABOUT YOU

• Able to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service standards
• Be a team player
• Ability to adapt to changing working demands
• Attention to detail and ability to follow instructions
• Able to work flexibly on a rota basis to include evenings and weekends
• Able to undertake physical lifting and manual tasks
• Proven reliability and responsibility

We welcome applications from people in all diversity groups.

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.