Student Advice Support Assistant x2 - 0815-26

Lancaster University; Lancashire; On-site; GBP 24,000 - 26,000; Full time

Job summary

Lancaster University is seeking a Student Advice Support Team Assistant to provide information, guidance and advice to students. You will be the first point of contact for enquiries across email, phone, live chat and in person, helping students navigate university life.

You should be student-focused with administrative and customer-facing experience. The role supports Student Education Services and Wellbeing Services, contributes to events, and promotes available services as part of a welcoming,

Qualifications

• Experience in administrative and customer-facing roles.
• Strong communication and IT skills.
• Able to handle enquiries across multiple channels.

Responsibilities

• Provide a professional, friendly enquiry service for students, staff and external enquirers via email, phone, live chat and in-person.
• Maintain knowledge of student-facing services and assist in promoting them.
• Support student engagement initiatives and promote services.
• Perform administrative tasks related to Student Education Services and Wellbeing Services.
• Contribute to events such as Open Days and Offer Holder Events.

Job description

Student Advice Support Assistant x2

Student Wellbeing Services

Location: Bailrigg, Lancaster, UK

Salary: £24,215 to £26,093

Closing Date: Sunday 27 September 2026

Interview Date: To be confirmed

Reference: 0815-26

Job Advertisement: Student Advice Support Team Assistant - ASK

Position: Student Advice Support Team Assistant - ASK

Grade: 4S

Department/College: Student Education Services (SES)

Location: Lancaster University

Contract type: Full time Fixed Term Contract and Part Time Indefinite Contract

About The Role

Are you passionate about supporting students and enhancing their university experience? Join our dedicated ASK Service at Lancaster University as a Student Advice Support Team Assistant. In this role, you will be the first point of contact for students seeking information, guidance, and advice, about university life.

Key Responsibilities

• Provide a professional, friendly, and efficient enquiry service for students, staff, and external enquirers across multiple channels, including email, phone, live chat, and in-person interactions.
• Maintain an excellent knowledge of the student facing services available at the university and assist in promoting these services.
• Support student engagement initiatives and promote services.
• Perform administrative tasks related to wider Student Education Services and Wellbeing Services, including back-office functions.
• Contribute to events, such as Open Days and Offer Holder Events, representing services and promoting engagement.

What We Are Looking For

A student focused, values driven individual with proven administrative and customer facing skills and experience.

Why Join Us?

At Lancaster University, We Are Committed To Creating An Inclusive And Supportive Environment For Both Students And Staff. You Will Benefit From

• Opportunities for professional development and growth.
• A vibrant community that values diversity and collaboration.
• A rewarding role where you can make a real difference in students' lives.

Further Details

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.