Hospitality Assistant

Retirement Villages Group; Chorleywood; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Retirement Villages Group is seeking a warm Hospitality Assistant to join our village food, beverage, and hospitality team. You will help deliver exceptional customer service and create a welcoming atmosphere for residents, visitors, and customers.

The role emphasizes teamwork, strong organisation, and a positive, energetic approach to delivering high-quality service and supporting revenue targets.

Qualifikationen

• Hospitality experience desirable but not essential.
• Up to 1 year of general work experience delivering to standard.
• Customer service oriented approach.

Aufgaben

• Deliver food, beverage and retail services to RVG standards while keeping a clean, safe, hygienic environment.
• Welcome residents and visitors warmly and professionally, anticipating hospitality needs.
• Handle enquiries and complaints courteously, escalating when needed.
• Work with the village team to provide high-quality service and build relationships with residents.
• Contribute ideas to improve menus, services, and processes.
• Support revenue targets for food & beverages using established systems.
• Maintain and update skills, accreditations, and knowledge of best practices.

Kenntnisse

Customer service

Teamwork

Time management

Positive attitude

Willingness to learn

Jobbeschreibung

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our village food, beverage, and hospitality team. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

Key Responsibilities:

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.

• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.

• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.

• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.

• Contribute ideas for improving menus, services, and operational processes.

• Support the achievement of food and beverage revenue targets using established systems and processes.

• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills and Qualities:

• Excellent customer service and interpersonal skills

• Ability to work as part of a team and build strong relationships

• Strong organizational and time management skills

• Positive, energetic, and enthusiastic attitude

• Willingness to learn, adapt, and embrace continuous improvement

Values We Live By:

• Age Well – Supporting residents to live their best lives

• Community – Building a sense of belonging

• Keep Improving – Always seeking better ways to work

• Invest Wisely – Making responsible choices

• Planet Positive – Reducing our environmental impact

• One Team – Supporting each other to succeed

Experience and Qualifications:

• Job-related experience desirable but not essential

• Up to 1 year of general work experience delivering to standard

Why Join Us:

At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.