Hospitality Assistant

Maplewood Court; Parsonage Place; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

1 freemeal per shift

Uniform provided

Enhanced Bank Holiday pay

Recognition and staff appreciation

Job summary

Maplewood Court in Maidstone is seeking a Hospitality Assistant to join our dedicated team and deliver exceptional service in a luxury environment. You will support the Head Chef, Reception, Housekeeping and Lifestyles teams, ensuring a warm, welcoming daily experience for residents.

Key duties include assisting with meals, maintaining dining spaces, stock checks and temperature monitoring, and attending to residents' non-care needs with professionalism and care.

Qualifications

• Experience in a luxurious setting.
• Strong customer service focus with good stakeholder relations.
• Good people skills and organisation.

Responsibilities

• Assist with meal service in resident rooms or dining rooms.
• Keep water/drink jugs topped up in resident rooms.
• Set up and clear tables before and after lunch.
• Record and monitor temperatures of fridges and service stations.
• Maintain the Bistro, keeping it clean, stocked and organised.
• Attend to residents' non-care needs (e.g., curtains, TV channels).

Skills

Can-do attitude

Customer facing experience

Teamwork

Job description

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offer some excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• EnhancedBank Holiday pay.
• Recognition and staff appreciation initiatives.

Location

Maplewood Court, Northumberland Road, Maidstone ME15 7ta

Pay

£13.20 per hour

Engagement

Zero Hours (Bank)

Shift

Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

Our mission

is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.

Values

• Family
• Integrity
• Respect
• Exceptional
• Sustainable