Hospitality Assistant

Grand Care Centre; Chester; On-site; Full time

Job summary

A leading care home in Chester is seeking a Hospitality Assistant to provide food service and maintain cleanliness. The role offers a full-time contract with competitive pay and opportunities for career progression. Join a dedicated team focused on high standards of care and resident well-being.

Benefits

Opportunities for career progression

Bank holiday and overtime enhancements

5.6 weeks of annual leave

Referral scheme

Comprehensive induction

Support for qualifications

Cycle to work scheme

Recognition awards

Christmas bonuses

HASTEE pay advance scheme

Qualifications

• Experience in hospitality or catering is desirable.
• Experience working in a care setting is desirable.

Responsibilities

• Provide efficient food service to residents and visitors.
• Maintain cleanliness in the dining area.
• Support the kitchen staff.

Skills

Effective communication

Hospitality experience

Catering experience

Team collaboration

Job description

Our stunning care home, Grosvenor Manor Care Centre, is a purpose-built facility located in Great Boughton, Chester. The home is registered to provide care for 81 residents with diverse needs, including residential, nursing, and dementia care. Reflecting the New Care vision, we prioritize safety, comfort, and high standards of care. Grosvenor Manor is rated OUTSTANDING in Responsive and GOOD in all other domains by CQC, with a 5-star EHO rating. We pride ourselves on maintaining a safe, comfortable environment and a strong local reputation. Notably, we have had zero agency staff usage for over four years, employing a permanent team that residents trust and staff know well. Across all New Care homes, staff are paid at least the national minimum wage.

We are seeking to appoint a kind, caring, and organized Hospitality Assistant to join our team. The role involves providing efficient food service to residents and visitors, maintaining cleanliness in the dining area, and supporting the kitchen staff. We offer a full-time contract with an hourly rate of £12.25. Shift times are 08:00-19:00, with alternate weekends required.

Role Responsibilities:

1. Ensure a high standard of hospitality service is delivered.
2. Support and assist visitors.
3. Communicate any individual resident requirements to the Chef.
4. Follow cleaning schedules and HACCP procedures.
5. Adhere to all training provided.
6. Accurately complete records and reports.
7. Promote safeguarding and the welfare of adults in contact with the post holder.

Skills and experience required:

• Hospitality or catering experience is desirable.
• Experience working in a care setting is desirable.
• Effective communication skills within a team.
• Willingness to participate in home activities.

The Benefits include:

• Opportunities for career progression into senior and management roles.
• Bank holiday and overtime enhancements.
• 5.6 weeks of annual leave per year.
• Referral scheme for roles like Registered Nurse, Team Leader, Senior Care Assistant, and Care Assistant.
• Comprehensive induction for new starters.
• Support for nationally recognized qualifications.
• Competitive pay rates.
• Cycle to work scheme.
• Recognition awards such as Employee of the Month and golden tickets.
• Travel plan offering free meals for walking or cycling to work.
• Christmas bonuses.
• HASTEE pay advance scheme.

About New Care:

Our philosophy is to enable residents to maintain independence and reach their full potential—physically, intellectually, emotionally, and socially—through professional, person-centered care. We prioritize health, well-being, and happiness. Each home is purpose-built, luxurious yet practical, designed with residents' needs in mind. Our ethos, ‘To celebrate the wonder of people,’ encompasses residents, families, staff, and visitors, aiming for residents to enjoy fulfilling lives and feel proud of their home.