Hospitality Assistant

JLP Insights & Media website; Bracknell; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a Hospitality Assistant, where you will play a vital role in providing exceptional catering services. Your responsibilities will include food preparation, maintaining hygiene standards, and ensuring a welcoming environment for our Partners. This is an exciting opportunity to be part of a forward-thinking company that values innovation and teamwork. With flexible working arrangements and a commitment to employee ownership, you will thrive in a supportive atmosphere that encourages personal and professional growth. If you have a passion for food and customer service, we want to hear from you!

Qualifications

• Experience in a forward-thinking customer-facing environment.
• Basic Food Hygiene Certificate is essential.

Responsibilities

• Ensure smooth catering service and positive Partner interactions.
• Follow health and safety procedures while completing tasks.
• Maintain personal hygiene standards and manage stock appropriately.

Skills

Basic Food Hygiene Certificate

Catering Experience

Customer Service Skills

Job description

ABOUT THE ROLE

As a Hospitality Assistant, you'll work in our Partner (employee) dining room providing food to our Partners. You'll take great pride in your food preparation and presentation standards and ensure the best possible catering experience.

You'll also support with other catering-related tasks, including stock replenishment, storage of deliveries, food preparation, and pot wash.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

1. Work as a team to ensure a smooth catering service.
2. Provide positive Partner interactions with a friendly and welcoming attitude.
3. Follow procedures and instructions using the 'Health and Safety at Work Act' and 'Food Safety Act' when completing all relevant tasks.
4. Ensure stock is stored appropriately and replenished.
5. Reduce food wastage by ensuring care and due diligence when rotating food stock.
6. Act promptly and use your initiative to resolve any issues that arise in the operation.
7. Maintain personal hygiene standards.
8. Provide prompt service when working on a cashless till.
9. Maintain vending machines - cleaning and re-stocking.

Essential skills/experience you'll need

• Basic Food Hygiene Certificate.
• Previous catering experience.
• Experience in a forward-thinking customer-facing environment.

Desirable skills/experience you may have

• Food Safety Level 2 & 3.

Additional Details

Closing Date: May 11, 2025

Pay: £12.45 Hourly

Contract Type: Permanent

Hours of Work: Thursday and Friday 16:30 - 20:30, Saturday 07:30 - 11:30, Sunday 22:30 - 02:30

Job Level: Partnership Level 10

Location: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We uphold our promise of 'Never Knowingly Undersold' on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We contribute to our success, working together through challenges, embodying kindness and respect.

We embrace differences and foster an environment where everyone can thrive, grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important Points to Note

Some roles may require pre-employment vetting, including DBS checks. You’ll be informed during recruitment if this applies. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required.

Applying early is recommended as vacancies may close if high application volumes are received.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.