Hospitality Assistant

TN United Kingdom; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Hospitality Assistant to join their team. This exciting role focuses on providing exceptional service in a luxurious setting, assisting with meal services, and ensuring a welcoming atmosphere for residents. The ideal candidate will possess strong people skills, a passion for hospitality, and a commitment to making a positive impact on the lives of those they serve. With a focus on teamwork and high standards, this position offers a unique opportunity to contribute to a caring environment where residents feel at home. If you are motivated and enthusiastic about delivering quality service, this is the perfect role for you.

Benefits

Free meal per shift

Enhanced Bank Holiday pay

Increased Annual Leave entitlement

Cycle to Work scheme

Extra day off for milestone birthdays

Company sick pay

Refer a Friend Scheme

Recognition and staff appreciation initiatives

Qualifications

• Previous experience in a similar role within a luxurious setting.
• Strong customer-facing experience and relationship-building skills.

Responsibilities

• Assist with meal service and ensure water jugs are filled.
• Maintain temperature records and stock the Bistro.
• Attend to residents’ non-care related needs.

Skills

Customer service skills

Organizational skills

People skills

Reliability

Education

Experience in hospitality

Job description

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! Apply now for this exciting opportunity.

We offer some excellent rewards & benefits including:

• All team members receive 1 free meal per shift.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – save money on commuting costs and improve your health.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement (subject to length of service).
• Refer a Friend Scheme for successful referrals for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.

Location: Elmbrook Court, Grove Rd, Wantage OX12 7BY

Hours: 40 hours per week

Pay: £12.60 per hour

Contract: Full-time, Permanent

Shift: Days

What do you need to succeed:

Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping, and Lifestyles Team. This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong organizational skills. If you have previous experience working in the hospitality sector and have an affinity for care – this is the role for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• Ensuring that water/drink jugs are regularly refilled in resident rooms.
• Helping set up and clear down tables before and after lunch service.
• Maintaining temperature records of fridges and service stations in the dining rooms.
• Maintaining the Bistro to ensure a professional offering, which is fully stocked.
• Attending to residents’ non-care related needs, such as opening/closing curtains and changing TV channels.

To be successful in this role, you need to have/be:

• Previous experience of working in a similar role within a luxurious setting.
• A 'can do' attitude and willingness to ensure we support our residents with the best quality service.
• Customer-facing experience, including building working relationships with internal & external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Understanding and awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and represent the organization professionally.
• Able to build trust and demonstrate an awareness of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

Our mission is to provide exceptional homes for people to live, love, and be loved where everyone is part of our Family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Apply now!

If you’re ready to start your journey and make a difference, then don’t delay and apply today!