Hospitality Accommodation Supervisor - Lead Housekeeping

Doubletree By Hilton Southampton; Southampton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Discounts on food and accommodation

Learning and progression opportunities

Friend & family rates

Employee assistance program

Free leisure club access

Long service awards

Recognition awards

Refer a friend bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Southampton is seeking an Accommodation Supervisor to lead the housekeeping and accommodation team with a customer-first mindset and high standards. You will ensure daily tasks are delivered expertly and guest requests are handled promptly, contributing to a welcoming guest experience in a busy hotel environment.

The role offers opportunities for development within Klarent Hospitality, with a strong focus on service excellence, team leadership, and efficiency across daily

Qualifications

• Excellent attention to detail and commitment to high standards.
• Strong and confident communicator with customer-focused approach.
• Ability to thrive under pressure and manage guest requests.
• Exceptional customer service skills and a proactive mindset.

Responsibilities

• Be totally customer focused by delivering excellent customer service with a friendly approach.
• Supervise the Housekeeping and Accommodation team, ensuring high standards.
• Assist with rotas and stock control and management.
• Contribute to daily housekeeping duties, including deep cleaning and replenishment.
• Manage guest requests in a timely and efficient manner.

Skills

Attention to detail

Communication skills

Thrives under pressure

Customer service

Motivated

Job description

DoubleTree by Hilton Southampton is seeking an Accommodation Supervisor to lead the housekeeping and accommodation team with a customer-first mindset and high standards. You will ensure daily tasks are delivered expertly and guest requests are handled promptly, contributing to a welcoming guest experience in a busy hotel environment.

The role offers opportunities for development within Klarent Hospitality, with a strong focus on service excellence, team leadership, and efficiency across daily