Accommodation Supervisor

Doubletree By Hilton Southampton; Southampton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Discounts on food and accommodation

Learning and progression opportunities

Friend & family rates

Employee assistance program

Free leisure club access

Long service awards

Recognition awards

Refer a friend bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Southampton is seeking an Accommodation Supervisor to lead the housekeeping and accommodation team with a customer-first mindset and high standards. You will ensure daily tasks are delivered expertly and guest requests are handled promptly, contributing to a welcoming guest experience in a busy hotel environment.

The role offers opportunities for development within Klarent Hospitality, with a strong focus on service excellence, team leadership, and efficiency across daily

Qualifications

• Excellent attention to detail and commitment to high standards.
• Strong and confident communicator with customer-focused approach.
• Ability to thrive under pressure and manage guest requests.
• Exceptional customer service skills and a proactive mindset.

Responsibilities

• Be totally customer focused by delivering excellent customer service with a friendly approach.
• Supervise the Housekeeping and Accommodation team, ensuring high standards.
• Assist with rotas and stock control and management.
• Contribute to daily housekeeping duties, including deep cleaning and replenishment.
• Manage guest requests in a timely and efficient manner.

Skills

Attention to detail

Communication skills

Thrives under pressure

Customer service

Motivated

Job description

Job Ref: AM15888

Branch: Doubletree by Hilton Southampton

Location: Doubletree by Hilton Southampton, Southampton

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 18/10/2026

Closing date: 30/11/2026

We have an exciting opportunity for an Accommodation Supervisor to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Excellent attention to detail- someone who is committed to delivering high standards
• Strong and confident communicator
• Someone who can thrive under pressure
• Exceptional customer service skills
• A committed and motivated individual

The Role:

• To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
• Supervise the Housekeeping and Accommodation team, ensuring daily tasks are delivered to high standards
• Assist with rotas and stock control and management
• Contribute to daily housekeeping duties, such as undertaking regular deep cleaning and replenishment
• Manage guest requests in a timely and efficient manner

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.

Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.

Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32-inch LCD TV and WiFi access. Our suites provide extra space, a seating area, coffee machine and a later check-out time. Upgrade to a Deluxe Room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one-hour extended checkout.

Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24-hour fitness center or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.