Guest Experience Lead — Accommodation & Housekeeping

Klarent Hospitality Limited; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Food and drinks discounts

Uniform provided

Staff meals on duty

Free parking

Learning and progression

Employee assistance program

Annual events

Job summary

Klarent Hospitality Limited is seeking an Accommodation Supervisor to join our fast-paced team. You will lead the Housekeeping and Accommodation team, ensuring daily tasks are delivered to high standards and guest expectations are exceeded.

The role requires a customer-focused approach, excellent communication, and the ability to manage guest requests, rotas, and stock control, while supporting regular housekeeping duties and a great guest experience.

Qualifications

• Excellent attention to detail with a commitment to high standards.
• Strong and confident communicator with guest-facing skills.
• Exceptional customer service skills demonstrated in hospitality settings.
• Proven leadership abilities and team coordination.
• Ability to thrive under pressure while maintaining quality.

Responsibilities

• To be totally customer focused by delivering excellent customer service with a friendly approach.
• Supervise the Housekeeping and Accommodation team, ensuring daily tasks are delivered to high standards.
• Assist with rotas and stock control and management.
• Contribute to daily housekeeping duties, including deep cleaning and replenishment.
• Manage guest requests promptly and efficiently.

Skills

Attention to detail

Communication

Customer service

Leadership

Thrive under pressure

Job description

Klarent Hospitality Limited is seeking an Accommodation Supervisor to join our fast-paced team. You will lead the Housekeeping and Accommodation team, ensuring daily tasks are delivered to high standards and guest expectations are exceeded.

The role requires a customer-focused approach, excellent communication, and the ability to manage guest requests, rotas, and stock control, while supporting regular housekeeping duties and a great guest experience.