Hospital Receptionist

Your World; Birmingham; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

We aim to get you the best rates based

Quick registration

24/7 support

Out of hours team

Job summary

Your World is currently recruiting for a Locum Reception/Front-of-House role in Birmingham. You will provide a professional, welcoming reception and administrative service within an NHS Trust, acting as the first point of contact for patients, visitors and healthcare professionals.

The position runs for an expected 4 months with possible extension. Hours are 37.5 per week, Monday to Sunday, 8am–6pm, with a pay rate of £14.24 per hour PAYE inclusive of holiday pay.

Qualifications

• Experience in NHS/healthcare or clinical reception is preferred.
• Proficient with patient record systems and front-desk administration.
• Excellent written and verbal communication under pressure.

Responsibilities

• Welcome and check in patients and direct visitors to services.
• Respond to enquiries about appointments and clinic locations.
• Maintain a welcoming reception and accurate records.
• Handle confidential information following GDPR and Trust policies.
• Answer calls, manage messages and support clinical teams with admin tasks.

Skills

Customer service

Communication

Organisation

Teamwork

Education

English & Maths

Tools

RIO system

Job description

Birmingham

£14.24 P/H

*Pay range/rate depend on qualifications, experience, and training.

Locum

12/11/2026 - 20/12/2026

Provide a professional, welcoming reception and administrative service within an NHS Trust, acting as the first point of contact for patients, visitors and healthcare professionals. Help patients access the right services, handle enquiries with care and discretion, and support clinical teams through accurate administration. Contribute to a positive patient experience and the smooth running of day-to-day clinical services.

Job Type: Temporary

Duration of booking: Expected to last 4 months with possible extension

Proposed start date: ASAP

Pay Rates: £14.24 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Sunday, 8am – 6pm

Based: Office / Hospital

Reception and Front-of-House Duties

• Welcome and check in patients, manage arrivals and departures, and direct visitors to the appropriate service.
• Respond to face-to-face enquiries about appointments, services and clinic locations.
• Keep reception organised and welcoming, treating everyone with dignity and respect.
• Handle sensitive or challenging situations calmly and compassionately, escalating concerns as needed.

Patient Administration and RIO Systems

• Use RIO confidently to register patients, check appointment details and access, retrieve and update patient records.
• Record attendance and demographic details accurately and promptly.
• Maintain administrative records in line with Trust procedures.
• Report patient record discrepancies to the appropriate staff member.

Telephone and General Administrative Duties

• Answer calls and general enquiries professionally, routing queries and passing accurate messages promptly.
• Complete filing, scanning, photocopying, data entry and document management; handle incoming and outgoing correspondence.
• Support clinical and non-clinical teams, completing administrative tasks accurately and on time.

Confidentiality, Governance and Compliance

• Protect patient confidentiality and comply with GDPR, NHS information governance and Trust policies on data protection, security and records management.
• Access patient information only for authorised work purposes and prevent unauthorised access or disclosure.
• Follow safeguarding procedures and elevate concerns appropriately.
• Follow health and safety and infection prevention and control procedures, maintaining professional standards and NHS values.

Qualifications and Training

• Good general education, including English and Maths, or equivalent experience.
• Knowledge of healthcare administration and patient record systems.

Experience

• Experience in an NHS, healthcare or clinical environment, with reception, administration or customer service training or experience in a busy setting.
• Previous hands-on experience using the RIO electronic patient record system confidently and accurately is essential.

Skills and Knowledge

• Strong written, verbal and interpersonal communication, with excellent customer service and telephone skills.
• Strong organisation and attention to detail, with the ability to manage competing priorities.
• Work independently and within a multidisciplinary team.

Win prizes in the Your Loyalty monthly reward draw!

How does it work? It couldn't be simpler. Every time you work 40 hours withinany calendar month through Your World,you'll earn one entry into our monthly reward draw! You'll also receive an additional entry for every 8hours you work in excess of the initial 40!

Other benefits of working with Your World

• Competitive pay
• We aim to get you the best rates based on your skills and experience.
• Quick registration
• Our world class compliance team will help you get out to work in no time.
• 24/7 support
• Our dedicated recruitment experts and round-the-clock out of hours team are always here for you.

Find out more about the benefits of working with Your World