Hospital Reception & Admin Coordinator

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a proactive receptionist/administrative assistant to join our Main Reception at one of the Trust’s acute hospitals. You will welcome patients and visitors, manage sign-in, issue badges where required, answer calls and direct enquiries, and support routine office tasks.

The role involves coordinating deliveries, handling post, room bookings, and basic security tasks such as monitoring access and alarms, while upholding Trust values,

Qualifications

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours.
• Equality, Diversity and Inclusion: able to demonstrate commitment to treating all individuals with dignity and respect.

Responsibilities

• Provide a friendly and efficient reception service to patients and visitors at the main reception.
• Sign-in visitors and issue identification badges where required.
• Handle telephone calls, directing and informing callers as needed.
• Carry out general office duties including typing, filing and basic IT tasks with MS applications.
• Report complaints and incidents following Trust policies and procedures.
• Monitor access and CCTV where installed; participate in alarm/testing duties as required.
• Coordinate room bookings and arrange needed equipment; manage deliveries and post.
• Order stock and stationery; organise patient transport and logs for audits.
• Maintain confidentiality and professional presentation in line with Trust policies.

Skills

Excellent telephone skills

Verbal and written communication

Teamwork

Punctual and flexible

Computer literacy

Confidentiality

Education

GCSE English & Maths

Tools

Microsoft Applications

Job description

University Hospitals of Leicester NHS Trust is seeking a proactive receptionist/administrative assistant to join our Main Reception at one of the Trust’s acute hospitals. You will welcome patients and visitors, manage sign-in, issue badges where required, answer calls and direct enquiries, and support routine office tasks.

The role involves coordinating deliveries, handling post, room bookings, and basic security tasks such as monitoring access and alarms, while upholding Trust values,