Hospital Receptionist – Patient Services

Leeds Teaching Hospitals NHS Trust; Cross; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Pension

On-site childcare

Cycle to work

Salary sacrifice

Job summary

Leeds Teaching Hospitals NHS Trust is seeking a friendly receptionist to join our team at the hospital site. The successful candidate will greet patients and visitors, handle enquiries, and provide high-quality clerical support in line with Trust guidelines and policies.

You will process patient documentation, log information in IT systems, and act as the first point of contact, helping to deliver a safe, patient-centered service across departments. Previous front-desk experience is advantageous.

Qualifications

Responsibilities

• Meet and greet as the first port of call for patients and visitors entering the hospital.
• Take telephone queries and offer appropriate advice or redirect to the right department.
• Provide directions based on available information to patients and visitors.
• Utilise patient information databases to support patients and visitors.
• Assist patients with issues during their visit, resolving or directing as needed.
• Undertake administrative and clerical duties as requested.
• Produce ID badges for staff and issue Access Cards.

Skills

Meet & greet

Telephone queries

Provide directions

Patient information databases

ID badge production

Job description

Leeds Teaching Hospitals NHS Trust is seeking a friendly receptionist to join our team at the hospital site. The successful candidate will greet patients and visitors, handle enquiries, and provide high-quality clerical support in line with Trust guidelines and policies.

You will process patient documentation, log information in IT systems, and act as the first point of contact, helping to deliver a safe, patient-centered service across departments. Previous front-desk experience is advantageous.