Combined Service Coordinator | University Hospitals of Leicester NHS Trust

Allscreens Nationwide Ltd; Leicester; On-site; GBP 26,000 - 32,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Combined Service Coordinator to support radiology scheduling and patient reception across one of its main sites. The role requires strong organisation, communication and teamwork to manage complex appointment processes within a busy imaging department.

The post offers 37.5 hours per week with travel between UHL hospital sites as needed; training will be provided and previous healthcare experience is an advantage.

Responsibilities

• Coordinate the patient pathway from booking radiology appointments to receiving patients at the reception.
• Manage the reception and appointments service, including clerical, administrative and secretarial duties for complex procedures.
• Ensure patient waiting times align with published targets and departmental priorities.
• Loster areas for improvement with the Administration Team Leader and implement changes where appropriate.

Job description

Combined Service Coordinator | University Hospitals of Leicester NHS Trust

BASE:Your primary base will be one of the 3 UHL sites , however travel

between UHL’s hospital sites maybe required. UHL Hopper bus provided for travel if required.

HOURS:37.5 hrs

REPORTS TO:Administration Managers

ACCOUNTABLE TO:CMG

Are you a warm, friendly and approachable person who understands the impact of what you do?

Are you excited aboutbeing part of a very friendly and dynamic team?

We are looking to appoint outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service.

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team

You will co-ordinate and manage the reception, appointments service, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.

Previous experience in a healthcare setting would be an advantage however not essential as full training will be provided, we encourage applications from all backgrounds.

Make this your golden opportunity for an interesting and rewarding career in the NHS.

The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.

UHL has one of the largest Imaging departments in the NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.

The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.

Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

About the University Hospitals of Leicester NHS Trust:

• To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner
• Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion
• Receive and open incoming post for your core service taking appropriate action as necessary.
• Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
• Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
• Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate.
• Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer

This advert closes on Wednesday 26 Aug 2026