CAMHS Outpatient Admin & Front Desk Assistant

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 20,000 - 23,000; Full time

Job summary

Leicestershire Partnership NHS Trust in Leicester is seeking a Receptionist/Admin Assistant for the CAMHS Out Patient Team at Westcotes House.

You will handle phone calls, greet patients and families, book appointments, input data into SystmOne, and support clinical staff with a range of admin tasks. A friendly, proactive approach and ability to stay calm under pressure are essential.

This role offers a structured learning journey and opportunities to develop within the NHS.

Qualifications

• Reception duties including front desk and greeting visitors.
• Managing patient appointments and referrals.
• Maintaining up-to-date patient records.
• Providing admin support to clinical staff.
• Ability to work under pressure and prioritise.

Responsibilities

• Answering telephone queries and directing calls appropriately.
• Welcoming patients and their families to the building.
• Inputting data onto the electronic patient record (SystmOne).
• Booking patient appointments and monitoring referrals.
• Providing general administrative support to the CAMHS team.

Skills

Telephone etiquette

Customer service

Data entry

Appointment scheduling

Calm under pressure

Flexibility

Front desk reception

Tools

SystmOne

Job description

Leicestershire Partnership NHS Trust in Leicester is seeking a Receptionist/Admin Assistant for the CAMHS Out Patient Team at Westcotes House.

You will handle phone calls, greet patients and families, book appointments, input data into SystmOne, and support clinical staff with a range of admin tasks. A friendly, proactive approach and ability to stay calm under pressure are essential.

This role offers a structured learning journey and opportunities to develop within the NHS.