Hospital Engagement & Donor Experience Lead

Southampton Hospitals Charity; Manor Park; On-site; GBP 26,000 - 38,000; Full time

Job summary

Southampton Hospitals Charity is seeking a proactive Hospital Engagement Co-ordinator to join our hub-based team. You will engage with donors, visitors, patients and NHS staff, supporting campaigns and events while enhancing the supporter journey across the hospital environment.

The role focuses on coordinating engagement activities, managing donor interactions, and building relationships with hospital staff to grow income and impact.

Qualifications

• Strong, demonstrable experience working with the public in a customer facing role.
• Excellent written and oral communication skills.
• Understanding or experience of working or volunteering in a charity or health organisation.
• Ability to work to deadlines and prioritise tasks.
• Good IT skills including Microsoft Word and Excel.

Responsibilities

• Provide support in the Charity's hospital engagement hub, covering the welcome desk and handling emails and calls.
• Ensure donation processing and on-site admin duties are carried out efficiently.
• Maintain accurate supporter interaction records on the CRM to enhance donor care.
• Promote fundraising campaigns, events and improve the supporter journey.
• Build relationships with hospital staff and stakeholders to identify fundraising opportunities.
• Collaborate with Grants, Marketing and Communications teams to coordinate activities in the hub.

Skills

Customer service

Communication skills

Emotional intelligence

IT skills

Hospital environment experience

Job description

Southampton Hospitals Charity is seeking a proactive Hospital Engagement Co-ordinator to join our hub-based team. You will engage with donors, visitors, patients and NHS staff, supporting campaigns and events while enhancing the supporter journey across the hospital environment.

The role focuses on coordinating engagement activities, managing donor interactions, and building relationships with hospital staff to grow income and impact.