Hospital Engagement Co-ordinator

Southampton Hospitals Charity; Manor Park; On-site; GBP 26,000 - 38,000; Full time

Job summary

Southampton Hospitals Charity is seeking a proactive Hospital Engagement Co-ordinator to join our hub-based team. You will engage with donors, visitors, patients and NHS staff, supporting campaigns and events while enhancing the supporter journey across the hospital environment.

The role focuses on coordinating engagement activities, managing donor interactions, and building relationships with hospital staff to grow income and impact.

Qualifications

• Strong, demonstrable experience working with the public in a customer facing role.
• Excellent written and oral communication skills.
• Understanding or experience of working or volunteering in a charity or health organisation.
• Ability to work to deadlines and prioritise tasks.
• Good IT skills including Microsoft Word and Excel.

Responsibilities

• Provide support in the Charity's hospital engagement hub, covering the welcome desk and handling emails and calls.
• Ensure donation processing and on-site admin duties are carried out efficiently.
• Maintain accurate supporter interaction records on the CRM to enhance donor care.
• Promote fundraising campaigns, events and improve the supporter journey.
• Build relationships with hospital staff and stakeholders to identify fundraising opportunities.
• Collaborate with Grants, Marketing and Communications teams to coordinate activities in the hub.

Skills

Customer service

Communication skills

Emotional intelligence

IT skills

Hospital environment experience

Job description

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Hospital Engagement Co-ordinator. This will be a dedicated Hospital engagement role and will provide the right candidate with a rare opportunity to build upon and develop our engagement with donors, visitors, patients and NHS staff in our Hub based in the heart of the hospital.

As a key member of our fundraising team, you will play a vital role in driving supporters and stakeholders to the hub to build a real sense of community spirit and a hive of fundraising activity

We are looking for an individual who is as passionate about making a difference and a people person, who is happy to work across the hospital meeting and engaging with staff and supporters. This role will form a key part of our ambitious strategy to grow our income, reach and impact. Working across teams, the engagement co-ordinator will help to promote and support our key marketing campaigns, fundraising initiatives, events as well as maximising the supporter journey and providing excellent donor care.

Main responsibilities

• Charity hub
• Provide support in the Charity's hospital engagement hub, working within the hospital engagement team and covering the welcome desk, supporting with answering emails and telephone calls.
• To ensure that donation processing undertaken by the hub team and onsite administrative duties are carried out effectively and efficiently.
• To maintain accurate records of supporter interaction on our CRM system to aid delivery of an exceptional supporter experience and to harness the value of data.
• To work closely with the supporter care assistant to ensure all donors are thanked in an appropriate way.
• Support with the management of our tap to donate machines, identifying areas around the hospital where we can maximise donations and work with hospital teams to identify areas we can place more.
• Support the Marketing and Communications team to identify where collateral can be placed and make sure when items are out of date to remove these and engage with hospital staff to place new posters/flyers within the wards.
• Support our dedicated sessions within the main entrance of the hospital, that are the public face of the charity to raise awareness of our initiatives, generate income and support our engagement with staff
• To ensure all activity within team remit complies with the Charity's values, moral and ethical guidelines, the Fundraising Code of Practice and other relevant regulation and guidance.

Relationship building

• Build relationships with key stakeholders across the hospital to identify opportunities for fundraising and promotion of our grant schemes
• Collaborate with the community and events fundraising team to recruit and develop relationships with hospital staff taking part in events.
• To deliver excellent relationship management, ensuring a positive working relationship with hospital colleagues, as well as meaningful and supportive relationships with patient family fundraisers.

Cross working

• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs if people visit the Hub.
• Collaborate across the charity with our Grants, Marketing and Communications, and fundraising teams to co-ordinate charitable activity and promotion within the hub and wider hospital.
• Support the arts team with the promotion of art workshops and other activities in the hospital.

Knowledge and experience

• Strong, demonstratable experience working with the public in a customer facing role.
• Strong communication skills and emotional intelligence. (you will need to be comfortable working with patients in a hospital environment).
• Understanding or experience of working or volunteering in a charity or health organisation.
• Experience of delivering excellent levels of customer care.
• Working to deadlines and prioritising work.

Skills

• Excellent written and oral communication skills.
• Excellent attention to detail and accuracy.
• Ability to work independently, quickly and effectively under pressure.
• Good IT skills including Microsoft word, Excel.

Personal qualities

• Ability to build working relationships at all levels.
• Self-motivated, pro-active and solutions focused, with ability to work on own initiative and to provide recommendations.
• Personable with excellent manner and ability to engage stakeholders.
• Trustworthy, reliable and demonstrable discretion.
• Keen to be part of a busy, friendly team often under pressure.
• Flexible approach to working hours to meet the needs of the role.