Hospital Customer Experience Assistant - CRM & Events

Nuffield Health; Bournemouth; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Cycle to work scheme

Job summary

Nuffield Health Bournemouth Hospital is seeking a Customer Services Assistant to handle enquiries by phone, email and Salesforce, provide quotations, and manage the end-to-end patient journey.

The role requires collaboration across the hospital, hosting open events, and promoting services across media to inform patients about treatment options. You will need excellent communication and CRM skills and strong administrative abilities.

Qualifications

• Excellent verbal and written skills.
• A positive, proactive and customer focussed attitude.
• An ability to prioritise and manage your workload in a fast-paced team environment.
• Demonstrable experience in a customer facing role.
• High levels of accuracy and a keen eye for detail.
• Strong administration skills, preferably with experience using a CRM system.

Responsibilities

• Respond to enquiries via telephone, email and Salesforce – ensuring the customer journey is seamless throughout and recording updates on a CRM system where necessary.
• Provide written quotations for outpatient and surgical treatment.
• Manage the end-to-end customer journey, taking ownership at each touch point.
• Work closely with colleagues across the hospital, establishing great working relationships that enhance the patient journey.
• Organise and host open events highlighting our services, ensuring attendees receive a warm welcome and are provided with all the information they need in order to make an informed decision regarding future treatment.
• Highlight the great work of the Hospital through a variety of media including supporting our social media accounts.

Skills

Excellent verbal and written skills

Positive, proactive attitude

Prioritisation & workload management

Customer-facing experience

Accuracy & attention to detail

CRM system experience

Tools

Salesforce

Job description

Nuffield Health Bournemouth Hospital is seeking a Customer Services Assistant to handle enquiries by phone, email and Salesforce, provide quotations, and manage the end-to-end patient journey.

The role requires collaboration across the hospital, hosting open events, and promoting services across media to inform patients about treatment options. You will need excellent communication and CRM skills and strong administrative abilities.